**Role & seniority: ** Quality Assurance / Quality & Risk Management professional (training/QA leadership within Shared Services; likely mid-level based on coaching & facilitation scope)

**Location & work type: ** Auburn, NE (1322 U St, Auburn, NE 68305); Day shift, Part-time (~20 hrs/week)

**Stack/tools: ** Not specified (quality monitoring, call analysis, performance/metrics tracking, documentation, training facilitation)

**Top 3 responsibilities: **

Develop/maintain/track quality assurance processes and quality control compliance for Shared Services
Monitor and analyze Employee Service Center calls to find improvement/coaching opportunities
Track performance metrics and inquiry trends, recommend improvements to knowledge/case management, and support professional development/training
Must-have skills:
- Strong analytical and problem-solving skills
- Organizational skills and attention to detail
- Ability to handle multiple data tasks/projects on time
- Strong customer service focus; strong interpersonal/listening and communication skills
- Basic understanding of adult learning and HR policies/processes/service delivery
Nice-to-haves: Not specified (no explicit tools/certifications/experience listed)

Full Description

Careers With Purpose

Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.

Facility: GSS NE Auburn

Location: Auburn, NE

Address: 1322 U St, Auburn, NE 68305, USA

Shift: Day

Job Schedule: Part time

Weekly Hours: 20.00

Salary Range: $16.00 - $25.50

Job Summary

Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services. Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training.

In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.

Qualifications

Benefits

Good Samaritan offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Good Samaritan is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Good Samaritan has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0273193

Job Function: Quality and Risk Management

Featured: No

Quality Assurance Specialist - PT Days

Full Description