Junior QA/Application Support Engineer
Always Marketing Malaysia Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
**Role & seniority: ** Junior QA / Application Support Engineer (1–2 years experience)
**Location & work type: ** Not specified; remote/hybrid/on-site not stated (implied support/training work with users)
**Stack/tools: **
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SQL
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Windows software
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Mobile app setup & configuration
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Database & configuration management (datasets, tenant onboarding)
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Application testing and support channels (including social media support groups)
**Top 3 responsibilities: **
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Provide technical support, troubleshooting, and user training for RetailAIM and related systems (incl. support inquiries and issue diagnosis)
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Support onboarding by setting up tenants: dataset/database configuration and related system setup
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Perform functional testing and post-release validation (UAT support, validate creation/update/usage; identify and report bugs)
**Must-have skills: **
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1–2 years technical support experience
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SQL proficiency
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Ability to configure/test application data for implementations and validation
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Functional testing skills (before/after release), bug identification and reporting
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Clear verbal and written communication; collaborative team approach
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Willingness to learn new skills in an Agile environment
**Nice-to-haves: **
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Experience with report creation/validation/update workflows
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Prior experience supporting UAT and post-deployment quality checks
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Experience coordinating with development to route limitations/bugs/enhancement requests
Full Description
We are looking Junior QA/ Application Support Engineer responsible to setup new dataset, database and configuration works for projects. Provide professional technical support, troubleshooting, application testing, and training for RetailAIM and related systems. Coordinate with the development team to resolve software limitations, bugs, and enhancement requests.
What You’ll Do
Provide professional software training, technical support, and troubleshooting for users. Assist in new tenant onboarding, including system setup and data configuration activities. Create, configure, and test application data to support implementation and validation activities. Perform functional testing to identify application errors, bugs, and usability issues prior to and after application release. Report creation, validation, and update. Identify application errors / bugs and guide users through issue diagnosis, troubleshooting, and problem resolution. Respond to user inquiries and reported issues via support channels including social media support groups, in a timely and professional manner. Support UAT activities and post-deployment validation to ensure system quality and readiness. Problem-solving skills around technical. Good verbal and written communication skills. Collaborative and team oriented
What we looking for
Diploma/Degree in Information Technology or a related subject and/or equivalent formal training or work experience. A minimum of 1-2 years technical support working experience. Experience in SQL, Windows Software, Mobile Apps Setup and Configuration. Desire and willingness to work on new skills and technologies. Self-motivated; able to work within an Agile, team environment.
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