**Role & seniority: ** L2/Operations Support Engineer (mid-level, ~4+ years) with manual testing (~30%)

**Stack/tools: **

Industrial/IoT protocols: MQTT, Modbus (or similar)
Platforms: Linux; edge systems + cloud-hosted apps
Data/telemetry: time-series/telemetry, IIoT data pipelines
APIs/DB: SQL, REST APIs; database/service/API troubleshooting
Testing: manual functional, integration, and regression testing
Optional: AWS; Python or Bash; observability/monitoring tools
Top 3 responsibilities:
1. Fleet monitoring (health/availability/connectivity/performance of edge + cloud applications)
2. L2 support & diagnostics (investigate monitoring/site/customer issues; trace telemetry end-to-end)
3. Root-cause analysis & escalation (analyze logs/metrics/telemetry/services/APIs/network; escalate with findings)
Must-have skills:
- 4+ years in L2 support/technical operations/systems integration or similar
- Edge + cloud experience
- Telemetry/time-series + IIoT pipeline understanding
- Hands-on MQTT/Modbus (or comparable industrial protocols)
- Strong Linux troubleshooting and log analysis
- SQL + REST API + frontend/backend troubleshooting
- Manual functional & integration testing experience
- Strong communication and documentation/reporting
- Relevant degree or equivalent practical experience
Nice-to-haves:
- AWS
- Python/Bash scripting
- Cloud monitoring/observability tools
- O

Full Description

Who are we DXC Luxoft is a global IT services and consulting company, part of DXC Technology, delivering cutting-edge digital and software solutions worldwide. We partner with leading financial institutions and global enterprises, helping them transform and scale through modern technology.

Join a global community of engineers and be part of building impactful, modern technology solutions!

Development of AI-enabled solutions that support a signal-driven commercial intelligence platform connecting market insights, content creation, sales engagement, and client feedback.

Project Description

Development of monitoring and diagnostics system. It fulfils both local and remote data access and analytics requirement, as well as local and remote troubleshooting purpose.
The work responsibilities contain L2 support + manual testing.

Responsibilities

Fleet monitoring: Monitor the health, availability, connectivity, and performance of edge systems and central cloud applications.

L2 technical support: Investigate issues reported by monitoring systems, sites, customers, or L1 support.

Root-cause analysis: Analyse logs, metrics, telemetry, services, databases, APIs, and network connections to identify and resolve problems.

End-to-end diagnostics: Trace telemetry from devices and gateways through edge and cloud services to dashboards and reports.

Issue escalation: Escalate unresolved problems or software defects to development/L3 with logs, reproduction steps, technical findings, and impact information.

Documentation and reporting: Maintain support records, troubleshooting procedures, fleet-health reports, and incident summaries.

Release validation: Dedicate approximately 30% of the role to manual functional, integration, and regression testing of new features and support software releases.

Mandatory Skills Description

At least 4 years of experience in L2 support, technical operations, systems integration, industrial software support, or a comparable role.
Experience with edge systems and cloud-hosted applications.
Experience with telemetry, time-series data, and IIoT data pipelines.
Hands-on knowledge of MQTT, Modbus, or similar industrial protocols.
Strong Linux troubleshooting and log-analysis skills.
Experience with SQL, databases, REST APIs, frontend and backend troubleshooting.
Experience with manual functional and integration testing.
Strong problem-solving, communication, documentation, and reporting skills.
Degree or equivalent practical experience in automation, electrical engineering, control systems, or a related discipline.

Nice-to-Have Skills Description

AWS
Python or Bash scripting
Cloud monitoring and observability tools
Industrial monitoring, control, maritime, or other operational-technology experience
Cyber security standard or best practices

Languages

English: B2 Upper Intermediate