**Role & seniority: ** Customer Quality Assurance (QA); ~2–3 years quality engineer experience preferred (mid-level). Main customer-facing quality contact post–SOP and B-sample delivery.

**Stack/tools: **

Quality management tools (“five tools of quality management”)
IATF 16949 and VDA 6.3 (quality audit)
8D methodology for independent problem solving
Basic data analysis & risk assessment
Battery product structure/manufacturing knowledge
Top 3 responsibilities:
1. Act as primary point of contact for OEM/customer quality issues after SOP and B-sample delivery; provide quick response (questions, rework, sorting).
2. Analyze and coordinate resolution of quality issues from customer production site and field with internal project quality team; transfer customer requirements to CATL quality core team.
3. Coordinate customer containment/returns of rejected items and follow up correct assembly status across cell/module/pack/battery system; support key overseas complaints and manage security incidents.
Must-have skills:
- Technical bachelor/master (Chemical/Mechanical/Electrical or equivalent)
- Quality tools knowledge and practical application
- IATF 16949 / VDA 6.3 understanding; quality audit capability
- Independent issue resolution using 8D
- Korean communication (written/verbal); strong problem-solving and basic data analysis/risk assessment
Nice-to-haves:
- Prof

Full Description

Job Description

Customer Quality Assurance

Main contact for Customers in case of any Quality issues after Start Of Production (SOP) and B sample delivery
Quick response to the quality issues at OEM‘s, like questions, rework and sorting activities
Build and maintain good relationship with Customers
Transfer Customer Specific Requirements correctly to CATL quality core team
Work with internal project quality team to analyze quality issues happened on customer production site and in field
Coordinate and arrange the return of rejected items from customers, work closely with customers for important quality issues
Instruct customer to ensure proper assembly. Follow up the assembled status of our products to the counterparts, including cell, module, pack and battery system etc.
Manage and handle security incidents
Support the resolution of overseas key customer complaints

Work location: Korea

Involves business trips due to business requirements

Qualification

Bachelor’s or Master’s degree in a related technical field (Chemical Engineering, Mechanical Engineering, Electrical Engineering or equivalent).
Two to three years quality engineer experience is preferred.
Well-known five tools of quality management and the application of quality tools.
Be familiar with the basic structure of battery products, manufacturing process and characteristics, with basic data analysis and risk assessment capabilities.
With quality audit capabilities, understanding of IATF16949 and VDA 6.3.
Can solve the quality issues independently, with proficiency in 8D methodology.
Excellent Korean communication skills (written and verbal), proficiency in Chinese or English.
Drive license is preferred.