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QBE Insurance Group • Newcastle, New South Wales, Australia
Role & seniority: Quality Assurance Specialist (mid-level) for Claims; fixed-term, 6 months
Stack/tools: General insurance claims expertise; QA/audit processes; data extraction/analysis; MS Word, Excel, PowerPoint; QA questionnaires; reporting to stakeholders and regulators
Lead deep-dive reviews, maintain QA schedule, action follow-ups; update QA tools
Conduct QA reviews/audits and analyses; deliver high-quality reports on time
Analyse claims performance, document findings, and communicate results to business/regulators; coach on improvements
Extensive experience in general insurance claims, QA, and process improvement
Strong written/verbal communication and stakeholder collaboration
Data-informed mindset; proficiency in Word/Excel/PowerPoint; coaching capability
Ability to present outcomes to senior leadership; maintain regulatory/compliance awareness
Experience coaching/training based on data analysis; change-management mindset
Track record of driving improvement initiatives and continuous development
Location & work type: Sydney (Parramatta), hybrid; full-time employee, fixed-term contract (6 months)
Primary Details
Time Type: Full time
Worker Type: Employee
Location: Sydney, Parramatta
Type: Fixed Term Contract (6 months) Hybrid role, Happy to talk flexible working
The opportunity
An exciting and rare opportunity has become available for a Quality Assurance Specialist to join the Claims team working collaboratively with the business to improve claims performance. You will support the team in executing the Quality Management Framework for claims. This involves conducting deep dive file reviews, implementing quality assurance techniques, and collaborating with claims teams to enhance performance in alignment with business objectives.
Your new role
Lead deep dive reviews, update QA questionnaires, ensure timely delivery of the QA schedule, and follow up on audit action items. Conduct quality assurance reviews, audits, and analyses; provide feedback and ensure reports are completed to a high standard and delivered on time. Analyse claims performance using file reviews and data extraction, document findings, and communicate results to the business and regulators as required. Monitor team performance, implement improvement plans, and provide coaching based on review outcomes to support continuous development. Collaborate with the business to set and implement the strategic direction for claims management, including identifying and executing improvement initiatives. Maintain high levels of expertise through ongoing training, industry networking, and strict compliance with laws, regulations, and company policies.
About You
To be successful in this role, you will bring a wealth of experience in general insurance claims management, quality assurance, and process improvement. With a strong commitment to maintaining industry expertise and compliance, you excel at collaborating with business stakeholders to drive strategic initiatives.
Demonstrated experience in file reviews, audits, and quality assurance, with a strong technical background in general insurance claims. Excellent written and verbal communication skills, with a track record of building collaborative relationships across all stakeholder levels. Proficient in Word, Excel, and PowerPoint, and highly organised with a self-motivated approach to work. Proven ability to deliver high performance and confidently present outcomes to diverse audiences, including senior leadership. Skilled in coaching, training, and providing actionable feedback based on data analysis and reporting. Embrace change with a modern mindset, consistently seeking opportunities to improve business processes.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Life Leave, supporting the life events we all experience, leaving your annual leave for rest Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super Voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Family Friendly Workplace accredited employer since 2021
Apply now
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Analytical Thinking, Communication, Compliance Training, Critical Thinking, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Quality Assurance (QA), Quality Control (QC), Regulatory Compliance, Report Writing, Standards Compliance, Time Management
Application Close Date: 02/12/2025 11:59 PM
To submit your application, click "Apply" and follow the step by step process.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less