Full Description

This role owns quality throughout the product-development lifecycle—not only final-stage testing. The Head of QA will establish scalable QA processes, strengthen test automation, improve release confidence, and ensure that oneD delivers a stable, consistent, and high-quality streaming experience. Key Responsibilities Quality Strategy and Leadership

• Define and execute oneD’s overall QA and quality-engineering strategy.
• Establish quality standards, testing methodologies, release criteria, and governance across all platforms.
• Build, lead, coach, and develop internal and outsourced QA teams.
• Create clear accountability for product quality across QA, engineering, product, design, and external development partners.
• Represent quality risks and recommendations in product and release decisions. End-to-End Platform Quality

* Oversee testing across

• • iOS and Android mobile and tablet applications
• • Smart TV platforms and connected-TV devices
• • Web applications
• • Backend systems, APIs, CMS, authentication, payments, and advertising technology
• • Video playback, DRM, subtitles, live streaming, VOD, and content delivery
• • Ensure a consistent user experience across different operating systems, devices, screen sizes, network conditions, and application versions.
• • Develop device-coverage and compatibility-testing strategies based on audience usage and business priorities.
• Test Planning and Execution
• • Own functional, integration, regression, performance, compatibility, usability, accessibility, and security-related testing.

* Ensure critical customer journeys are thoroughly tested, including

• • Registration and login
• • Content discovery and search
• • Video start-up and playback
• • Live-stream access
• • Subscription and payment
• • Advertising delivery
• • Continue Watching, watchlists, and viewing history
• • Introduce risk-based testing to prioritize the most business-critical functions and user journeys.
• • Establish structured defect-management, triage, escalation, and root-cause-analysis processes.
• Automation and Quality Engineering
• • Define and expand test automation across UI, API, backend, and device testing.
• • Integrate automated tests into CI/CD and release pipelines.
• • Improve test coverage while reducing repetitive manual testing and regression time.
• • Partner with engineers to promote testability, unit testing, integration testing, and early defect prevention.
• • Evaluate testing tools, device labs, monitoring platforms, and external QA services.
• Release and Production Quality
• • Define release-readiness criteria and provide clear go/no-go recommendations.
• • Monitor production quality using crash data, playback errors, customer feedback, operational incidents, and platform analytics.
• • Lead quality reviews after major incidents and ensure corrective actions are completed.
• • Identify recurring defects and work with engineering teams to eliminate their root causes.
• • Maintain clear dashboards showing release quality, platform health, and outstanding risks.
• Cross-Functional Collaboration
• • Work closely with Product, Engineering, UX/UI, Content Operations, Customer Service, Data, Marketing, and Commercial teams.
• • Participate early in product discovery, requirements definition, solution design, and sprint planning.
• • Ensure requirements and acceptance criteria are complete, measurable, and testable.
• • Coordinate effectively with outsourced development and QA vendors.
• • Translate customer complaints and operational issues into actionable quality improvements.
• Key Performance Indicators
• • Crash-free users and crash-free sessions
• • Playback success rate and video start-up time
• • Playback-error and buffering rates
• • Production defect rate and severity
• • Defect leakage from testing into production
• • Regression-testing duration
• • Automated-test coverage and reliability
• • Release success and rollback rates
• • Mean time to detect and resolve quality issues
• • Percentage of critical user journeys covered by automated tests
• • Reopened-defect rate
• • Customer complaints related to application quality
• • Quality performance by platform, device, and application version
• Qualifications
• • Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• • At least 8–12 years of experience in software QA, quality engineering, or software testing.
• • At least 3–5 years of experience leading QA teams or managing a QA function.
• • Strong experience testing consumer-facing applications across mobile, web, and connected devices.
• • Experience with OTT, streaming, media, e-commerce, fintech, telecommunications, or another high-traffic digital platform is strongly preferred.
• • Demonstrated experience building QA processes and automation frameworks.
• • Strong understanding of APIs, distributed systems, CI/CD, cloud platforms, analytics, and production monitoring.
• • Experience managing outsourced teams and technology vendors.
• • Good command of written and spoken Thai and English.
• Preferred Technical Experience
• • Mobile automation tools such as Appium, XCUITest, or Espresso
• • Web automation tools such as Playwright, Cypress, or Selenium
• • API testing tools such as Postman, REST Assured, or similar platforms
• • Performance-testing tools such as JMeter, k6, or Gatling
• • CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, or equivalent
• • Monitoring and analytics platforms such as Datadog, Firebase Crashlytics, Google Analytics, or similar tools
• • Device-cloud platforms such as BrowserStack, Sauce Labs, or Firebase Test Lab
• • Video-streaming technologies including HLS, MPEG-DASH, DRM, CDN delivery, and adaptive bitrate streaming
• Leadership Competencies
• • Strong ownership and willingness to make evidence-based release decisions.
• • Ability to balance product speed with customer and operational risk.
• • Structured, analytical, and highly attentive to detail.
• • Strong communication and stakeholder-management skills.
• • Comfortable challenging unclear requirements and weak quality standards constructively.
• • Capable of turning technical quality issues into clear business implications.
• • Customer-focused, collaborative, and committed to continuous improvement.