Quality Assurance Coordinator for Residential Services
All Star • Norwalk, Connecticut, United States
Salary: $58,000 - $62,000 / year
**Role & seniority: ** Quality Assurance Coordinator (mid-level); QA/compliance coordination for Residential Services Day/Residential programs
**Location & work type: ** Norwalk, CT; Full-time, Monday–Friday
**Stack/tools (implied): ** Policies/procedures management; quality/compliance documentation; regulatory reporting (specific tools not listed)
**Top 3 responsibilities: **
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Develop, maintain, and monitor quality/compliance processes for group homes/apartments
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Prepare for regulatory reviews; maintain required documentation and submit reports to agencies
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Follow up on safety-related matters; liaise between STAR and regulatory bodies; monitor adherence to standards
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Must-have skills:
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Bachelor’s degree
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Prior supervisory experience in residential or related human services
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Strong attention to detail; ability to manage multiple priorities/deadlines
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Clear communication, collaboration, and teamwork
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Solutions-oriented, positive approach; commitment to person-centered work
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Nice-to-haves:
- Familiarity with Connecticut Department of Developmental Services (DDS) requirements
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Compensation: $58,000–$62,000 annually
Full Description
Quality Assurance Coordinator for Day Services
Salary: $58,000.00 - $62,000.00 annually
STAR, Inc. is looking for a knowledgeable and organized Quality Assurance Coordinator to oversee quality and compliance efforts throughout our Residential Services programs. This position is responsible for developing, maintaining, and monitoring processes that help ensure our group homes and apartments remain in compliance with applicable state and federal regulations.
About STAR, Inc.
STAR, Inc. is a Norwalk, CT nonprofit organization that has been supporting adults with intellectual and developmental disabilities and their families for more than 70 years. Our programs and services are designed around one central goal: helping the people we support live meaningful, fulfilling lives. We are committed to promoting inclusion, independence, dignity, and freedom of choice for every individual.
About The Position
The Quality Assurance Coordinator is an important resource for Residential Services and serves as a liaison between STAR, Inc. and regulatory agencies. This position helps maintain a strong culture of compliance and quality by preparing for regulatory reviews, maintaining policies and procedures, following up on safety-related matters, submitting required documentation, and monitoring compliance with established standards.
Working in partnership with the Residential Director and group home managers, the QA Coordinator will help ensure that STAR's residential programs and properties meet the requirements of the Connecticut Department of Developmental Services (DDS) and other applicable regulatory bodies.
The ideal candidate will have excellent attention to detail, familiarity with DDS regulations and requirements, and prior supervisory experience in a residential or comparable human services setting. This position plays a significant role in promoting consistency and accountability across Residential Services while supporting direct-care staff in their work with the individuals we serve.
Qualifications
Bachelor's degree required Previous supervisory experience in a residential or related human services setting Familiarity with Connecticut Department of Developmental Services requirements preferred Ability to organize and manage multiple responsibilities and deadlines Compassionate approach and commitment to recognizing the abilities and potential of each individual Strong communication, collaboration, and teamwork skills Positive and solutions-oriented approach
Schedule
Full Time | Monday-Friday
Join the STAR Team
If you are looking for an opportunity to contribute to an organization committed to quality, inclusion, and the people we support, we encourage you to apply.
APPLY TODAY! Our application takes approximately 5 minutes to complete.
STAR, Inc. is an Affirmative Action/Equal Opportunity Employer.
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