Full Description

Qualitykiosk Technologies is looking for Banking Delivery Leaders with 18+ years of experience in delivering and managing banking projects .

We're looking for leaders with

• 18+ years in QA/QE Service Delivery within BFSI/Banking & P&L Ownership.
• Experience managing large delivery programs for Middle East Banking clients
• Strong Technical Program Management (TPM) expertise
• Exposure to AI/GenAI, Automation, DevOps and Digital Transformation
• Proven success in stakeholder management, business growth and delivery governance

Interested candidates pls share your updated resume with deepa.radhakrishnani@qualitykiosk.com

JOB DESCRIPTION: Service Delivery Partner Banking Quality Engineering (AI & Transformation) About QualityKiosk Technologies QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers. Headquartered in Navi Mumbai, India, we serve over 254+ global clients across 25 countries with a workforce of 3,700+ employees. We are pioneers in IP-led quality assurance, recognized by Gartner and Forrester, and were named 'Best IT Employer of the Year' in 2023. Role Purpose The Service Delivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our India Banking practice. You will transition traditional testing portfolios into AI-led, autonomous quality ecosystems while serving as a Technical Program Manager for complex, large-scale banking transformations.

Key Responsibilities and Deliverables

1. AI & GenAI Innovation Leadership

GenAI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation.

AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance.

Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention.

2. Technical Program Management & Shift-Left Strategy

Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure "Testability" is architected into the product

Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes.

DevOps-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow.

Ambiguous Environments: Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse.

3. Strategic Client & Business Management

P&L Accountability: Ownership of a large revenue portfolio with full responsibility for margins, DSO and manpower planning.

Outcome-Based Deals: Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts.

CXO Governance: Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting.

Sales Collaboration: Work with the Sales team on revenue forecasting, proposals, and SOW definitions for new and existing accounts.

4. Team Leadership & Capability Building

Scale: Lead and mentor a cross-functional team of 400+ members, including Project Managers, Test Leads, and Seasoned Bankers.

Domain Excellence: Lead Banking Domain & Process CoEs to standardize testing across Retail, Corporate, SME, and Rural banking lines.

Coaching: Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team.

Essential Requirements

Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment.

Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies.

Technical Depth: Strong Technical Program Management (TPM) skills; ability to "roll up sleeves" to solve technical roadblocks.

Education/Fundamentals: Deep understanding of Agile methodologies, P&L management, and end-to-end accountability.

Communication: Exceptional verbal and written communication skills for stakeholder management.

Behavioural Competencies

1. Analytical Thinking

• Breaks down complex card processing scenarios into testable conditions with precision.

2. Stakeholder Management

• Confidently engages with CXO-level and technical stakeholders; articulates QA value clearly.

3. Ownership & Accountability

• Takes end-to-end accountability for quality outcomes across large, multi-stream engagements.

4. Mentorship & Leadership

• Actively develops team capability; fosters a culture of quality and continuous improvement.

5. Adaptability

• Thrives in dynamic project environments; comfortable with shifting priorities and ambiguity.

6. Attention to Detail

• Maintains high rigour in requirement review, test design, and defect documentation.