**Role & seniority: ** Account Services Manager (customer-facing, people/time management of multiple accounts; escalation ownership)

**Stack/tools: **

ASP / web-based systems (knowledge required)
Microsoft Windows (all Windows OS familiarity)
Microsoft Internet Explorer and related web technologies
iRecruiter (SaaS recruiting automation platform; must learn/master)
Top 3 responsibilities:
- Manage customer accounts to meet needs/expectations; drive 100% renewal rate via proactive outreach
- Identify expansion opportunities and work with sales/marketing touchpoints (e.g., presentations, surveys, references/case studies/testimonials)
- Handle escalated customer issues and translate requirements into efficient product usage (after learning iRecruiter)
Must-have skills:
- Strong interpersonal, verbal/written, and presentation skills
- Ability to learn iRecruiter quickly and communicate best practices to customers
- Experience with/knowledge of ASP systems and web-based technologies
- Ability to manage multiple accounts and work with minimal supervision
Nice-to-haves:
- Experience in client relations
- Background in HR systems and/or software project management
Location & work type:
- Some travel required; primarily customer-facing (calls/seminars/on-site meetings)

Full Description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

updated via bulk edit

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products. The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts. The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services. Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys. Work with the iCIMS Marketing team to develop client references, case studies, and testimonials. Proactively contact assigned clients and work towards 100% renewal rate. Work escalated customer issues. Some travel required. Bachelor degree with strong academic track record. Experience with all Microsoft Windows operating systems Hands-on user for Microsoft Internet Explorer and related web-based technologies. Must have strong interpersonal, verbal and written communication and presentation skills. Ability to work with minimal supervision or formal structure. Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Per Job Test2809_2

Full Description