Quality Assurance Executive
Titan • Ahmedabad, Gujarat, India
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Role & seniority
- Regional Quality Governance / QC-QA Lead (5–10 years experience; senior execution + people management)
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Stack/tools
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QA/Quality methods: SOPs, Audit plans, RCA, CAPA, 7 QC Tools, 5S, Kaizen, SQA / Green Channel (frameworks)
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Testing/analysis: NDT, XRF gold purity analysis, fire assay, defect characterization
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Domain/engineering: gold metallurgy, alloy formulation, casting/soldering, Polki setting
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Reporting: MS Office (Advanced Excel, PowerPoint)
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Top 3 responsibilities
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Drive end-to-end QA governance across West & North regions; run comprehensive quality audits
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Manage vendor/manufacturing quality at source (daily audits, karigar education, standardizing processes)
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Reduce market/BTQ returns via RCA + CAPA, continuous improvement and product engineering
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Must-have skills
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Strong jewellery manufacturing QA knowledge across Casting, Handmade, Machine-Made (MM), PJWS, Kundan/Polki
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Expertise in inspection protocols and purity testing (XRF, fire assay) plus NDT
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Ability to lead/mentor a regional Qc/QA team, define benchmarks/SOPs, and manage audit cadence
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Technical query resolution for boutiques (product/quality troubleshooting)
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Nice-to-haves
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Lean/manufacturing process improvement track record (5S/Kaizen depth)
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Experience with lightweight jewellery/value improvement initiatives (WBQness in Handmade/Kundan)
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Full Description
Job Requirements
Regional Quality Governance: Drive, manage, and govern comprehensive end-to-end Quality Assurance activities across the West and North regions (Ahmedabad, Rajasthan, Saurashtra, and Delhi NCR).
Vendor Quality & Product Auditing: Spearhead daily product quality audits and proactive vendor performance management across all partner manufacturing units to uphold brand excellence.
Multi-Category Product Stewardship: Ensure uncompromising aesthetic, dimensional, purity, and structural quality across Plain Gold (Handmade & Machine-Made / MM), Plain Jewellery with Stones (PJWS), and Kundan / Polki categories.
Quality at Source & Karigar Capability: Establish, institutionalize, and educate karigars (craftsmen) and manufacturers on standardized Quality Processes directly at the workbench and manufacturing floor.
Leadership & Regional Team Management: Lead, mentor, and build the regional Qc/QA team, establishing operational benchmarks, standard operating procedures (SOPs), and regular audit plan.
Boutique Query Resolution & Technical Support: Act as the primary source for the region to resolve technical and product-related quality queries from retail boutiques.
Market Return Reduction & Continuous Improvement: Substantially minimize Customer Returns and Boutique (BTQ) Returns through root-cause analysis (RCA), Corrective and Preventive Action (CAPA), and structured product engineering.
Regional Profitability & Value Enhancement: Drive profitable gold jewellery manufacturing and category improvements with light weight jewellery and implementation of the WBQness in Handmade and Kundan category.
Work Experience Educational Qualification
Required: Bachelor's Degree or Diploma in Metallurgy, Mechanical Engineering, Jewellery Design & Technology, or Quality Engineering. Relevant Work Experience
Total Experience: 5 to 10 years of intensive, proven experience in Jewellery Quality Assurance, Operations, or Manufacturing / Sourcing.
Category Expertise: Deep manufacturing exposure in Casting, Handmade Jewellery, Machine-Made (MM), Plain Jewellery with Stones (PJWS), and Kundan / Polki categories.
Technical Mastery: In-depth expertise in Product Inspection protocols, non-destructive testing (NDT), XRF gold purity analysis, fire assay, and defect characterization. Technical & Functional Knowledge
Product & Metallurgy: Gold metallurgy, alloy formulations, karatage standards, melting/casting dynamics, soldering chemistry, and Polki setting methodologies.
Process Engineering & Lean: Lean manufacturing tools (5S, Kaizen, 7 QC Tools, CAPA, SQA / Green Channel frameworks).
Software & Reporting: High proficiency in MS Office (Advanced Excel for data analytics, PowerPoint for executive presentations).
