**Role & seniority: ** Manager, Account Services (customer-facing; owns renewals and escalation handling)

**Stack/tools: **

iRecruiter (SaaS/ASP systems; learn and master quickly)
Microsoft Windows operating systems
Web technologies; hands-on Internet Explorer (IE) and related web-based tech
Microsoft/Windows ecosystem (implied by Windows requirement)
Top 3 responsibilities:
- Manage assigned customer accounts to meet needs/expectations and drive 100% renewal rate
- Identify customer needs and potential expansion opportunities for additional iCIMS products/services
- Handle escalated customer issues; support customer communications (calls, seminars, on-site meetings)
Must-have skills:
- Strong knowledge of ASP systems; rapid learning of iRecruiter to advise customers
- Excellent interpersonal skills plus strong verbal/written communication and presentation skills
- Ability to manage multiple accounts and work with minimal supervision
- Comfortable with Windows environments and web-based technologies/IE
Nice-to-haves:
- Experience with HR systems and/or software project management
- Experience in client relations
- Collaboration with marketing to produce references/case studies/testimonials
Location & work type:
- Location: Not specified
- Work type: Customer account management with some travel; mix of remote (conference calls/seminars) and on-site me

Full Description

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure? You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more. iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines. As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
Proactively contact assigned clients and work towards 100% renewal rate.
Work escalated customer issues.
Some travel required.
Bachelor degree with strong academic track record.
Experience with all Microsoft Windows operating systems
Hands-on user for Microsoft Internet Explorer and related web-based technologies.
Must have strong interpersonal, verbal and written communication and presentation skills.
Ability to work with minimal supervision or formal structure.
Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Test Job Template - sanity crm

Full Description