Full Description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary responsibility will be to ensure high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.

Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption to services.

Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, providing recommendations to mitigate risks and enhance overall IT resilience.

Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they are running at optimal levels, meeting performance and security requirements, and adhering to process compliance.

Ensure Process Compliance: Ensure that all infrastructure-related activities are performed in accordance with established processes and procedures, meeting SLAs and regulatory requirements.

Required Technical And Professional Expertise

Minimum 5 years of experience in Network Engineering, supporting enterprise network infrastructure. Strong hands-on experience with Cisco networking technologies, including routing, switching, and troubleshooting. Experience managing and configuring NextGen Firewalls such as Palo Alto, Fortinet, Check Point, Cisco Firepower, or similar firewall security solutions. Knowledge of network security concepts, including firewall policies, VPNs, IDS/IPS, and access control. Experience with Infrastructure as Code (IaC) and network automation tools such as Terraform, Ansible, or similar technologies. Familiarity with cloud networking concepts and platforms such as AWS, Azure, or Google Cloud Platform (GCP). Ability to monitor, maintain, and optimize network performance, availability, and security.