**Role & seniority: ** Experienced IVR Tester (5+ years) with bilingual Spanish/English requirements.

**Stack/tools: **

Contact center platforms: Genesys Cloud CX, Avaya, Cyara (or similar)
Test/defect tracking: Jira, Octane
API testing: Postman (or similar)
Automation: automation testing tools (unspecified)
Data validation: SQL
Testing methodology: Agile/Scrum
ASR/TTS/AI: exposure to Speech Recognition (ASR), Text-to-Speech (TTS), conversational AI/chatbot testing

**Top 3 responsibilities: **

Execute functional, integration, regression, end-to-end testing for IVR applications.
Validate call flows and user interactions: prompts, speech recognition, DTMF, routing logic, self-service journeys.
Test English and Spanish IVR experiences, including translation accuracy; troubleshoot using call logs/reports and document results/defects.

**Must-have skills: **

5+ years IVR/contact center testing experience.
Fluent Spanish + English (reading/writing/speaking).
Strong understanding of IVR routing/call flows and troubleshooting.
Hands-on testing on Genesys/Avaya/Cyara (preferred)
Proficiency with Jira/Octane, Postman, and SQL.
Ability to validate backend/API integrations.

**Nice-to-haves: **

Test automation experience (tools unspecified).
Banking/Financial Services or br

Full Description

Job Description Seeking an experienced IVR Tester with Spanish language proficiency to support testing activities for enterprise contact center platforms. The ideal candidate will have hands-on experience testing IVR applications, validating call flows, and ensuring a seamless customer experience across both English and Spanish interactions. Experience with contact center technologies such as Genesys, Avaya, Cyara is highly preferred.

Key Responsibilities Perform functional, integration, regression, and end-to-end testing of IVR applications. Validate IVR call flows, prompts, speech recognition, DTMF inputs, routing logic, and self-service functionalities. Execute test cases for English and Spanish language IVR interactions. Verify translation accuracy and consistency of Spanish prompts and customer journeys. Test integrations between IVR, CRM systems, databases, APIs, and backend applications. Analyze call logs and IVR reports to identify and troubleshoot issues. Document test scenarios, test cases, defects, and test results. Collaborate with Business Analysts, Developers, Product Owners, and Contact Center teams to resolve issues. Participate in UAT support and production validation activities. Ensure compliance with organizational quality standards and testing best practices.

Required Skills 5+ years of experience in IVR/Contact Center testing. Fluent in Spanish and English (reading, writing, and speaking). Ability to validate Spanish IVR prompts and customer interactions. Strong understanding of IVR technologies and call routing concepts. Experience with platforms such as Genesys Cloud CX, Avaya, Cyara or similar. Hands-on experience with test management and defect tracking tools (JIRA, Octane). Experience validating APIs using Postman or similar tools. Knowledge of SQL for backend data validation. Strong analytical and troubleshooting skills. Experience with automation testing tools. Knowledge of Agile/Scrum methodologies. Experience in Banking, Financial Services, or Contact Center environments. Exposure to Speech Recognition (ASR), Text-to-Speech (TTS), and Conversational AI/Chatbot testing.

Genesys IVR Tester

Full Description