Quality Assurance Specialist - W. Kendall (Full Time, Days)
Nicklaus Children's Hospital • Miami, Florida, United States
**Role & seniority: ** Professional Patient Access / Registration Auditor (clerical/administrative); requires 2–4 years registrar experience in a hospital environment
**Stack/tools: ** Microsoft Word, Excel, PowerPoint, Outlook; computer registration system; QA system(s); system report validation with IT (other registration/work software as needed)
**Top 3 responsibilities: **
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Audit and correct registrations for accuracy using established guidelines; enter corrections and notify Registrar/Supervisors
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Review QA/error reports and unbilled account details to ensure prescription accuracy and compliance; assist with denials as needed
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Run daily registration functions and produce quality/management reports with trends and improvement opportunities
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Must-have skills:
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Hospital registration experience (2–4 years)
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Strong accuracy/compliance auditing; ability to follow policies/procedures
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Effective verbal and written communication
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Confidentiality of sensitive patient/account information
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Proficiency with Microsoft Office (Word/Excel/PowerPoint/Outlook) and ability to learn registration software
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Nice-to-haves:
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Experience serving as SME/resource for supervisors
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Ability to aggregate statistics and coordinate system testing/validation with IT
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Experience creating training/tutorials and communicating training needs to leadership
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Location & work type: **W
Full Description
Description
Job Summary
Responsible for auditing registrations for accuracy based on established guidelines and updates/revises the registration in the computer system. Creates tutorials for efficient departmental operations.
Job Specific Duties
Provides training as needed on registration functions identified. Communicates training needs and deficiencies to Leadership team. Enters corrections as needed into computer system and notifies the Registrar and the appropriate Supervisor. Reviews errors in QA system(s) and notifies the appropriate Supervisor. Reviews unbilled account report for prescription accuracy and compliance. Performs daily registration functions. Audits demographic and third-party payer information on registrations for accuracy utilizing established guidelines. Assists with denials work as needed. Conducts registration compliance audits to ensure quality/adherence to policies and procedures. Aggregate statistics and ensures data accuracy of system reports by verifying, testing, and validating with IT department as needed. Serves as a subject matter expert and resource to the OCC Patient Access Supervisors. Prepares quality reports for management that identifies and communicates trends and areas of opportunity for individuals, specific teams, and OCC departments.
Qualifications
Minimum Job Requirements
2-4 years of experience as a Registrar in a hospital environment
Knowledge, Skills, And Abilities
High school education or equivalent preferred Highly proficient in Microsoft word, Excel, PowerPoint, and Outlook. Able to learn work related software application(s), and effectively use them. Ability to communicate effectively both verbally and in writing. Ability to maintain confidentiality of sensitive information.
Job
Clerical/Administrative
Department
W KENDALL CENTER - PAT ACCESS-2100-530905
Job Status
Professional
