Full Description

Challenge yourself and make a difference – it all starts here. We’re looking for a Quality Assurance Consultant who is analytical, highly organised and has strong stakeholder engagement skills.

The Role

Great service and strong compliance go hand in hand. As our Quality Assurance Consultant in Operations Support, you’ll investigate and report on compliance obligations across the insurance landscape, and be a key driver of process improvement and automation across our operations and contact centre environments – helping us deliver a better member experience and get it right every time.

Day to day, you’ll

• Review, analyse and implement improvement initiatives that deliver quality outcomes, operating efficiencies and an enhanced member experience
• Complete regular audits to confirm compliance with legislative, regulatory and internal policy obligations
• Monitor and report on quality assurance outcomes, and recommend improvements across Travel
• Support policy and legislative change through impact assessments, change plans and stakeholder engagement, so staff adoption is successful
• Build strong relationships with leaders and teams such as Product & Pricing, Legal/Risk & Compliance and IS Quality Assurance
• Help maintain training materials and Business Continuity Plans, working with the Learning & Development team

About You

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for

• Experience in data collection, analysis and presentation preparation, with a proven record of driving change and a proactive approach to business improvement
• Some exposure to compliance and insurance legislation, and working knowledge of compliance frameworks and the General Insurance Code of Practice
• Experience selling a regulated financial service or product, and delivering a high standard of customer service
• A high degree of attention to detail, with a knack for uncovering root causes and recommending practical solutions
• Sound written and verbal communication, influencing and presentation skills, with experience engaging a broad range of stakeholders
• Excellent time management, with the ability to juggle multiple tasks and conflicting priorities in a changing environment
• Working knowledge of call centre, retail and customer service environments, and a sound understanding of change management practices
• Lean Six Sigma Yellow Belt (or equivalent experience) and a Change Management Certificate are desirable
• Some out of business hours work and infrequent interstate travel will be required

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.00am Wednesday 11th November 2026.

If there's anything you need from us to support you through this process, just email recruitment@raa.com.au with 'Quality Assurance Consultant' in the subject line

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We're committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds.