
Software Engineer in Test
American Express Global Business Travel • Bengaluru, Karnataka, India
**Role & seniority: ** Senior Quality Analyst (SDET), 4+ years hands-on automation; 2+ years leading/mentoring QA teams
**Stack/tools: **
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UI automation: Selenium WebDriver
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API automation: REST API automation (REST Assured preferred)
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CI/CD: Jenkins, Azure DevOps
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DB/validation: SQL
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QA ops: JIRA, Confluence
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Top 3 responsibilities:
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Define and execute test strategy/plan incl. regression, UI automation, API automation, integration tests; set quality gates/entry-exit criteria
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Build/maintain scalable Selenium + REST automation frameworks; reduce flakiness and improve stability/coverage; integrate suites into CI/CD
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Lead defect triage/risk management; ensure requirement-to-test traceability (RTM) and minimize production defect leakage
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Must-have skills: Selenium framework design & maintenance; REST API automation; CI/CD test integration; quality planning with Agile; defect/risk management; stakeholder communication; SQL; JIRA/Confluence proficiency; ability to work 2nd shift (3:00 PM IST–12:00 AM IST) and occasional weekends
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Nice-to-haves: TMC/Travel domain experience (booking lifecycle, mid-office/back-office, ticketing/exchanges/refunds, reconciliation/financial validations); GDS integrations (Amadeus/Sabre/Travelport)
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Location & work type: Bangalore, India; onsite/hybrid requiring minimum 3 days/week from Bangalore office; includes evening/2nd shift and occasional weekends
Full Description
We are seeking a Senior Quality Analyst - SDET with at least 4+ years of strong hands-on automation experience in Selenium and REST API automation. The ideal candidate will design and maintain scalable automation frameworks for both UI and API layers, integrate automation into CI/CD pipelines, and drive quality engineering best practices in Agile environments.
What You’ll Do
Test Strategy & Planning Define overall test strategy across functional, UI automation, API automation, regression, and integration testing. Develop release-level test plans and quality gates. Define entry/exit criteria and automation roadmap. Ensure alignment with Agile/Scrum methodology. Automation Governance Oversee Selenium automation framework health. Improve automation coverage and reduce manual regression. Ensure REST API automation coverage. Integrate automation suites into CI/CD pipelines. Reduce flaky tests and improve test stability. Functional & Domain Oversight Ensure complete test coverage for complex workflows and integration flows. Support SIT, UAT, and production validation. Maintain strong requirement-to-test traceability (RTM). Defect & Risk Management Lead defect triage meetings. Analyze defect trends and identify systemic issues. Ensure minimal production defect leakage. Define risk mitigation strategies for high-impact releases. Stakeholder Communication Act as primary QA point of contact for Product, BA, and Engineering teams. Provide quality metrics and dashboard reporting. Present automation progress and release readiness. Collaborate with DevOps for CI/CD optimization. TMC / Travel Domain Advantage Experience in Travel Management Company (TMC) environments. Understanding of booking lifecycle platforms and mid-office/back-office systems. Knowledge of ticketing, exchanges, refunds workflows. Experience with reconciliation and financial validations. Familiarity with GDS integrations (Amadeus, Sabre, Travelport).
What We’re Looking For
Automation & Technical Strong knowledge of Selenium WebDriver. REST API automation experience (REST Assured preferred). Framework design experience. CI/CD integration (Jenkins / Azure DevOps). SQL for backend validation. Experience with JIRA & Confluence. Leadership & Soft Skills 4 years’ experience leading QA teams. Strong planning and coordination ability. Excellent stakeholder communication. Ability to manage parallel releases. Risk identification and mitigation mindset. Experience Requirements 4+ years of hands-on automation experience. 2+ years leading or mentoring QA teams. Experience in enterprise or product-based environments. TMC / Travel domain experience preferred.
Must be willing and able to work in 2nd shifts (3: 00 PM IST to 12:00 AM IST) and occasional weekends as required. Must be willing to work from the Bangalore office location minimum 3 days in a week. Success Metrics Increased automation coverage (%). Reduced regression cycle time. Low production defect leakage. On-time release readiness. Improved team productivity. Stable CI/CD test execution.
Location Bangalore, India