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QA Test Engineer - KYC and Customer Servicing

ACURA SOLUTIONS LTD • Bengaluru, Karnataka, India

onsitefull-time
Posted Oct 31, 2026Apply by Nov 30, 2026

**Role & seniority: ** QA Test Engineer (specialization: KYC & Customer Servicing), likely mid-level

**Location & work type: ** Karnataka, India (work type not specified)

**Stack/tools (from text): ** QA testing tools/methodologies (unspecified), defect tracking tools (unspecified); regression testing & performance testing practices

**Top 3 responsibilities: **

  • Design, develop, and execute test plans/cases for KYC and customer servicing applications

  • Collaborate with developers/product teams to define testing strategies and improve testability during requirement reviews

  • Identify, document, and track defects; run regression and performance testing to ensure stability/reliability

  • Must-have skills:

    • Proven QA experience in banking domain, specifically KYC and customer servicing

    • Understanding of banking compliance/regulatory requirements

    • Strong analytical/problem-solving skills

    • Effective communication and cross-functional collaboration

    • Familiarity with QA testing tools and methodologies

  • Nice-to-haves:

    • Staying current with QA best practices and evolving banking regulations (industry trends)

    • Additional experience with performance/regression automation (not explicitly stated)

Full Description

We are seeking a skilled QA Test Engineer specializing in KYC (Know Your Customer) and Customer Servicing to join our dynamic team in Karnataka. The ideal candidate will have a strong background in quality assurance within the banking domain, ensuring that our onboarding processes and customer servicing applications meet the highest standards of quality and compliance. As a QA Test Engineer, you will be responsible for designing, implementing, and executing test plans and test cases for various applications related to KYC and customer servicing. You will work closely with cross-functional teams, including developers and product managers, to identify and resolve issues, ensuring that our products are delivered on time and meet customer expectations. Key Responsibilities: - Develop and execute comprehensive test plans and test cases for KYC and customer servicing applications. - Collaborate with development teams to understand application functionality and design effective testing strategies. - Identify, document, and track defects using appropriate tools, ensuring timely resolution. - Conduct regression testing and performance testing to ensure application stability and reliability. - Participate in requirement reviews and provide feedback on testability and quality aspects. - Stay updated with industry trends and best practices in QA and banking regulations. Required Skills: - Proven experience in QA testing, particularly in KYC and customer servicing applications. - Strong understanding of the banking domain and related compliance requirements. - Familiarity with testing tools and methodologies. - Excellent analytical and problem-solving skills. - Strong communication skills to effectively collaborate with team members and stakeholders. If you are passionate about quality assurance and have a keen interest in the banking sector, we encourage you to apply for this exciting opportunity to contribute to our mission of delivering exceptional customer experiences.

This job is provided by Shine.com

Analytical SkillsBanking Domain KnowledgeCommunicationCompliance RequirementsCross-Functional CollaborationCustomer ServicingDefect TrackingKYCPerformance TestingProblem-SolvingQuality Assurance TestingRegression TestingTest Case DesignTest PlanningTesting Methodologies

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