ServiceNow Tester
CGI • Hyderabad, Telangana, India
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Role & Seniority
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ServiceNow Tester (6–12 years)
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Part of a release-quality assurance team; covers “six towers” with ITOM being the only area needing extra literacy add-on (not full named specialization)
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Stack/Tools
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ServiceNow ATF (test automation framework)
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Test management tooling (unspecified)
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Mix of manual + automated testing
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Defect tracking/triage workflow (tools unspecified)
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Top 3 Responsibilities
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Create test plans and test cases aligned to acceptance criteria
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Author/maintain ServiceNow ATF automation and coordinate regression testing + UAT
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Triage and manage defects to resolution; maintain test evidence for audit/acceptance sign-off
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Must-have Skills
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Hands-on ServiceNow ATF experience
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Test management tooling experience
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Ability to balance manual and automated testing
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Write clear, evidence-based defect reports
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Manage quality risks and feed patterns into retrospectives
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Nice-to-haves
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Basic infrastructure/network literacy to sanity-check ITOM Discovery/Service Mapping results (beyond UI-level ATF)
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Experience testing AI-assisted/agentic workflows, including exception/failure paths
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Location & Work Type
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Hyderabad
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Work type not specified (inferred onsite/typical location-based assignment not stated)
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Full Description
Position Description
Role: Service Now Tester
Exp: 6-12yr
Location: Hyderabad
Job Description
Assures release quality before go-live. One generic profile covers all six towers — ITOM is the only squad where a specific literacy add-on is genuinely useful, not a full named specialism.
Key Responsibilities
Design test plans and test cases against acceptance criteria Author and maintain ServiceNow ATF automation Coordinate regression testing and UAT Triage and manage defects through to resolution Maintain test evidence for audit and acceptance sign-off Feed quality risks and patterns back into squad retrospectives
Required\Mandatory Skills & Experience
ServiceNow ATF experience Test management tooling experience Balance of manual and automated testing skills Ability to write clear, evidence-based defect reports
Desired \Good to have Skills
Basic infrastructure/network literacy — useful to sanity-check ITOM Discovery and Service Mapping results, not just UI-level ATF flows Experience testing AI-assisted or agentic workflows, including exception and failure-path scenarios
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
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