Customer Quality Engineer
Sundiro Honda Motorcycle Co., Ltd. • Suzhou City, Jiangsu, China
Salary: CNY 12,000 - 18,000 / month
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Role & seniority
- Quality Engineer / Customer Quality (Manufacturing) — 3–5+ years experience
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Stack/tools
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Customer quality frameworks: FORMEL-Q, BIQS, VDA 6.1/6.3
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Quality methods/tools: FMEA, MSA, APQP, SPC, PPAP, 3X5Why, 8D, Process audit
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Software: Microsoft Office, Minitab
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Top 3 responsibilities
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Support customer quality requirement identification (CTQ/CTP characteristics, usage risk, approval requirements) in new project phase.
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Lead customer annual audit and support subsequent customer system audits after SOP; coordinate internal/external system/process/product audits.
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Handle customer satisfaction improvement and 0km issue response (analyze, coordinate corrective actions, ensure follow-up/read-across); manage customer change communication.
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Must-have skills
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3–5+ years in manufacturing quality
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Working knowledge of customer quality requirements (FORMEL-Q/BIQS/VDA)
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Proficiency with core quality tools (FMEA/MSA/APQP/SPC/PPAP/8D/Process audit, etc.)
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Experience with mechanical assembly in automotive (preferred but still expected to some extent)
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Bachelor’s degree (mechanical or equivalent)
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Microsoft Office + Minitab proficiency
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Ability to comply with EHS requirements and report risks/incidents
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Nice-to-haves
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Strong background in automotive mechanical assembly
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Demonstrated experience coordinating cross-functional customer/int
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Full Description
该职位来源于猎聘 Your Tasks
Participate in and support the handling of identification of the customer quality requirement including CTQ, CTP quality characteristics, usage risk and approval requirement etc. during new project phase. Lead the customer annual audit and support customer system audit after SOP. Lead Customer satisfaction and relevant questions improve. Lead quick response, analysis of customer 0km issue, coordinate and follow-up the corrective actions and read across. Coordinate internal and external customer change and communication. Coordinate internal and external system, process & product audits. Train and promote employees on quality requirement and awareness, in-process controls. To complete the task that given by leader.
Comply with ZF EHS rules, and actively report health, safety, and environmental potential risk/accidents/incidents immediately to the supervisor of the affected area. Your profile
- 3-5 or more years manufacturing industry quality working experience.
Familiar with customer quality requirements, such as: FORMEL-Q，BIQS，VDA6.1&VDA6.3 etc Experienced in quality-related tools such as FMEA, MSA, APQP, SPC, PPAP, 3X5Why, 8D, Process audit. Experienced background in mechanical assembly in an automotive industry is an added advantage. Bachelor’s Degree in mechanical or equivalent years of related experience. Experienced in Microsoft office and Mini-tab software.
