**Role & seniority: ** Quality Assurance Executive (QAE) | Entry to early-career (0.5–2 years call center experience)

**Stack/tools: **

Microsoft Office (intermediate Word, basic Excel)
Monitoring inbound/outbound calls and emails (tools not specified)
Top 3 responsibilities:
- Monitor and assess Sales Executive performance via calls and email responses
- Ensure technical accuracy, customer service quality, and adherence to company policies/procedures
- Improve content and site quality: write/edit blogs, proofread, update website content, and coordinate with marketing/design
Must-have skills:
- Strong verbal, written, and interpersonal communication
- Customer service focus; listening and analytical skills
- Time management; ability to multitask in a fast-paced team environment
- Self-motivated/self-starter; adapt to change and adjust priorities
- Writing proficiency; creative ability
- Basic keyword research and adherence to SEO guidelines
- Proficiency with Microsoft Office (Word/Excel)
Nice-to-haves:
- Bachelor’s degree
- Call center experience beyond the minimum (toward the upper end of 2 years)
Location & work type:
- Location: Techception
- Work type: Full-time; multiple openings

Full Description

Job Opening at Techception

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Location Techception Employment Full-Time Hiring Multiple Candidates

Job Description

Techception is looking for a Quality Assurance Executive(QAE). An ideal candidate is responsible for assessing the performance of our Sales Executives who deal with our existing and potential customers. As a QA Executive you will monitor the inbound and outbound calls and emails responses. You will have to ensure technical accuracy, customer service performance, and conformity to company policies and procedures

Job Responsibility

Research industry-related topics (combining online sources, interviews, and studies). Write clear marketing copy to promote our products/services. Proofread and edit blog posts before publication. Submit work to editors for input and approval. Coordinate with marketing and design teams to illustrate articles. Conduct simple keyword research and use SEO guidelines to increase web traffic. Writing Quality Blogs based on the topics assigned. Identify gaps in our content and recommend new topics. Ensure all-around consistency (style, fonts, images, and tone). Update website content as needed.

Job Requirements

5-2 years Call Center Experience.

A Bachelor’s Degree is a plus.
Excellent verbal, written, and interpersonal communication skills.
Outstanding customer service skills and dedication to providing exceptional customer care.
Must be a self-motivator and self-starter.
Focus on quality and customer service.
Exceptional listening and analytical skills.
Solid time management skills.
Creative ability & writing proficiency.
Ability to multitask and successfully operate in a fast-paced, team environment.
Must adapt well to change and successfully set and adjust priorities as needed.
Must be proficient with Microsoft Office (intermediate Word, basic Excel).
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