Full Description

SUMMARY Overview of the position

The Associate Quality Assurance Manager supports The Upper Deck Company’s business units by assisting in the oversight of the Shipping and Quality Assurance departments. This position is ideal for a motivated, detail-oriented professional with strong organizational skills, leadership potential, and experience using project management and data analytics tools to improve workflow and performance. Working closely with the Quality Assurance Manager, this role helps ensure that every product meets Upper Deck’s high standards for quality and accuracy while supporting the continued growth and development of team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned

• Support the daily operations of the Shipping and QA departments, maintaining focus on accuracy, efficiency, and on-time project completion.
• Supervise QA and Shipping team members, providing coaching, feedback, and assistance with problem-solving.
• Use project management software (e.g., Asana, Monday, Smartsheet) to organize priorities, track progress, and communicate updates.
• Generate and interpret data reports and quality metrics to identify areas for improvement, reduce errors, and support decision-making.
• Collaborate with Project Coordinators, Talent Relations, and Brand Management teams to resolve discrepancies and maintain alignment across departments Support continuous improvement initiatives and standard operating procedure (SOP) development.
• Take initiative in identifying process improvements and helping implement new tools or methods that enhance quality and efficiency.

INTERACTION

This position will interact closely with the Quality Assurance Manager, Talent Relations, Project Managers, Project Coordinators.

SUPERVISORY RESPONSIBILITIES

Supervisory responsibilities for Boxing, QA, Shipping Clerks.

EDUCATION/YEARS EXPERIENCE

• Bachelor’s degree in business management, Operations, or a related field, or equivalent work experience.
• 3–5 years of experience in project coordination, operations, or quality assurance.
• Demonstrated success in managing teams and improving performance through data analytics and technology-based solutions.
• Experience using project management software and working with data reporting tools.

REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES