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Healthcare Outcomes Performance Co. (HOPCo) • Phoenix, Arizona, United States
Role & seniority: Entry-level (0–2 years) scheduling coordinator in a healthcare/medical setting.
Stack/tools: Practice management system (GE), EMR, general computer systems; knowledge of insurance plans; data entry and documentation practices.
Schedule tests for patients based on insurance, preferences, physician/location constraints; coordinate with front office and providers.
Gather information from insurers, physicians, and charts; ensure proper matching to contracted service providers; follow up until referral is completed.
Input data into practice management and EMR systems; maintain accurate patient schedules and documentation; respond to patient questions/complaints as needed.
Strong verbal and written communication; ability to interact with physicians, staff, patients, and external partners.
Customer service orientation; ability to maintain patient confidentiality and handle sensitive information.
Ability to manage time, multitask, prioritize tasks, and meet time-sensitive goals; knowledge of insurance plans and computer systems.
Familiarity with code of conduct/culture; prior test scheduling or related experience (0–2 years acceptable); basic knowledge of medical history gathering.
Location & work type: Office-based environment; location and employment type not specified.
Essential Functions
Schedules tests for the patient within the practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location. Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers. Call patients to schedule tests within the required time as designated by policies and procedures. Provides ongoing follow-up until successful execution of referral. Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels. Communicates clinical instructions needed for appointments/procedures. Input required data to GE practice management to include administrative comments and coded notes. Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed. Effectively understands and proactively manages and schedules providers with front office personnel. Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.
EDUCATION
High school diploma/GED or equivalent working knowledge preferred.
Experience
0-2 years of test scheduling experience or related experience. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Requirements
Able to complete and manage per department metrics. Ensure 100% of required certifications and authorizations have been obtained.
KNOWLEDGE
Knowledge of insurance plans. Knowledge of computer systems. Knowledge of grammar, spelling, and punctuation to type patient information.
Skills
Skill in customer service and an understanding of The code of conduct and culture. Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public. Skill in establishing good working relationships with both internal and external customers.
Abilities
Ability to maintain patient confidentiality. Ability to communicate with upset and frustrated patients. Ability to obtain patient history and medical history. Ability to work on multiple projects and prioritize tasks. Ability to meet time-sensitive goals.
ENVIRONMENTAL WORKING CONDITIONS
Normal office environment.
PHYSICAL/MENTAL DEMANDS
Requires sitting and standing associated with a normal office environment. Some bending and stretching are required. Manual dexterity using a computer keyboard, phone, and scanner.