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Central Louisiana Surgical Hospital • Alexandria, Louisiana, United States
Role & seniority: Patient Registration and Insurance Verification Coordinator; typically entry-level with preferred up to 2 years medical office experience; non-exempt.
Stack/tools: Software system for demographics/notes; general computer proficiency; HIPAA-compliant practices; ability to document interactions in patient notes.
Contact patients scheduled for surgery to verify demographics and enter corrections into the software system.
Determine primary/secondary insurers, verify benefit coverage, and ensure data entry accuracy.
Calculate patient liability due on the date of service and inform patients of out-of-network disclosures.
High School diploma or GED; two years’ medical office experience preferred.
Computer experience; strong written and verbal communication; ability to interact effectively with internal and external customers.
Conformity with confidentiality and HIPAA guidelines; adherence to department/facility policies.
Prior cross-training or exposure to financial policies/procedures; completion of required education within timelines.
Location & work type: Facility-based office environment; non-exempt, category III office setting.
Reports To: Business Office Manager
Classification: Non-Exempt QUALIFICATIONS High School diploma or GED required. Two years experience in medical office preferred. Computer experience required. Strong written and verbal communication skills; able to speak effectively to internal and external customers required. OCCUPATIONAL EXPOSURE Category III – Office Environment. RESPONSIBILITIES Contact patients scheduled for surgery to verify accuracy of demographics and enter any corrections into software system. Determine primary/secondary insurance carriers, verify benefit coverage and ensure data is entered. Calculate patient liability amount due on date of service. Inform the patient of disclosures concerning out of network providers and insurances. Ensure all contact with patients is recorded in the notes section of the software system. Observe patient confidentiality at all times and adheres to all HIPPA guidelines. Compliant with all financial policies and procedures of the department and facility. Participate in all cross training activities. Comply with facility Standards of Behavior and complete all required education assignments within the designated timeline. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis. The employee must be able to stand and/or walk at least two hours per day. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.