Full Description

Company Description Rakuna is an HR technology company based in Silicon Valley, US with APAC office in Vietnam providing total recruiting software solutions for employers in North America. Our mission is to help companies recruit seamlessly. We are continuing to expand our product suites to include recruiting tools that boost your team's productivity and hiring speed. Want to be part of a transformative, learning culture that drives innovation? Join us!

For more info: https://www.rakuna.co/ Job Description

1. Scope of work:

2. 1. Quality Assurance

In this role, you will be responsible for testing technology products and mobile device products – work very closely within the development team and business stakeholders to ensure solutions adhere to quality standards established by the company. Key activities include

• Write and document all test plans from the requirements, specifications and test strategies
• Create and perform test campaigns whenever it is necessary to fit in the overall planning
• Replicate/reproduce, test, analyze, and document all errors arise from customer feedback
• Use versioning systems to code test scripts
• Use bug tracking database to report bugs
• Raise an alert when an important issue is likely to put in jeopardy the whole project

1. 2. Customer Success

• We combine this role into QA to allow the product team to access insights and feedback from customers quickly. In this role, you will be responsible for testing technology products and mobile device products – work very closely within the development team and business stakeholders to ensure solutions adhere to quality standards established by the company.

Key Functions

• Along with the Sales team, become the company’s main representative for prospective and existing customers (partners/end-users)
• Onboard new customers and check, support, and respond to queries from customers in a timely and accurate manner
• Follow up with partners/end-users to ensure their technical issues are resolved
• Respond to customer complaints and address emerging issues.
• Collect, and analyze end-users feedbacks and share it with our Product, Sales, and Marketing teams
• Share feature requests and effective workarounds with team members
• Test post-production releases of new/upgraded features before announcing them to customers
• Collaborate effectively with the tech and marketing team to produce manuals/ instruction materials for smooth customer onboarding & self-learning.