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Associate QA cum Customer Support at Rakuna - QATestingJobs.com
Associate QA cum Customer Support
Rakuna • Hà Nội, Vietnam
onsitefull-time
Posted Jan 26, 2026
Role & seniority: QA Engineer (1–2 years of QA experience); combined QA and Customer Success responsibilities.
Stack/tools: Selenium WebDriver; test management software; familiarity with web/mobile testing; version control (Git or Mercurial); project tracking software (e.g., JIRA); English communication (verbal/written).
Top 3 responsibilities
Write and document test plans from requirements/specs; design and execute test campaigns; operate bug tracking and test scripting.
Replicate, test, analyze, and document issues from customer feedback; alert when issues threaten project success.
Interact with Sales/CS as product representative; onboard customers; respond to queries; collect and share user feedback; test post-production releases; prepare demos and customer-facing materials.
Must-have skills
1–2 years QA experience; strong attention to detail; autonomous and collaborative work style.
Proficiency with web/mobile testing frameworks (e.g., Selenium); familiarity with test management and version control basics.
English proficiency (written and spoken); able to be on-call in evenings for US customers; reliable ownership to meet monthly KPIs.
Nice-to-haves
Experience with Agile development; Jira experience; Git or Mercurial experience; prior Customer Success/CS role using English.
Location & work type
Office-based in Hanoi: 156 Viet Hung, Long Bien. On-site with high flexibility; focus on delivering results and monthly objecti
Full Description
Company Description
Rakuna is an HR technology company based in Silicon Valley, US with APAC office in Vietnam providing total recruiting software solutions for employers in North America. Our mission is to help companies recruit seamlessly.
We are continuing to expand our product suites to include recruiting tools that boost your team's productivity and hiring speed.
Want to be part of a transformative, learning culture that drives innovation? Join us!
In this role, you will be responsible for testing technology products and mobile device products – work very closely within the development team and business stakeholders to ensure solutions adhere to quality standards established by the company. Key activities include
Write and document all test plans from the requirements, specifications and test strategies
Create and perform test campaigns whenever it is necessary to fit in the overall planning
Replicate/reproduce, test, analyze, and document all errors arise from customer feedback
Use versioning systems to code test scripts
Use bug tracking database to report bugs
Raise an alert when an important issue is likely to put in jeopardy the whole project
Customer Success
We combine this role into QA to allow the product team to access insights and feedback from customers quickly. In this role, you will be responsible for testing technology products and mobile device products – work very closely within the development team and business stakeholders to ensure solutions adhere to quality standards established by the company.
Key Functions
Along with the Sales team, become the company’s main representative for prospective and existing customers (partners/end-users)
Onboard new customers and check, support, and respond to queries from customers in a timely and accurate manner
Follow up with partners/end-users to ensure their technical issues are resolved
Respond to customer complaints and address emerging issues.
Collect, and analyze end-users feedbacks and share it with our Product, Sales, and Marketing teams
Share feature requests and effective workarounds with team members
Test post-production releases of new/upgraded features before announcing them to customers
Collaborate effectively with the tech and marketing team to produce manuals/ instruction materials for smooth customer onboarding & self-learning.
Actively engage customers with content that will help them utilize our product features
Prepare demo environment for sales demos
Support in sales activities when relevant
Qualifications
Must have
At least 1-2 years of QA experience
Good working knowledge of test management software, programming languages, and QA methodologies
Experience using web-based and mobile testing frameworks (ex: Selenium WebDriver)
Ability to work autonomously and in a team
Keen attention to details
Determination and tenacity to commit to the end when solving issues
Working proficiency and communication skills in verbal and written English
Availability to be on call in the evening to take care of US customers
High work flexibility and ownership (We don’t count every single hour you show up at the office, what we care about is whether you are able to achieve your KPI and meet your objectives each month).
Nice to have
Familiar with Agile development
Experience using project tracking software (eg: JIRA)
Experience using version control systems (eg: Git or Mercurial)
Experience as a Customer Success Executive or similar Customer Service role using English is a plus
Additional Information
Perks
Be a part of a young, dynamic, multinational, and multifunctional team that serves global customers with new everyday challenges.
Join a fast-paced, goal-driven work culture that is committed to long-term career development.
Monthly 1-on-1 performance reviews with your supervisor/manager to ensure you meet your goals and receive the support needed to succeed in your position.
High work flexibility and ownership (We don’t track every hour you’re at the office; what matters more is whether you can complete your tasks each month).
Work directly at the office: 156 Viet Hung, Long Bien, Hanoi.
How to apply: Submit your resume to apply. Only qualified and shortlisted candidates will be contacted.
