Full Description

Job Description: The Senior Manager, QA Operations leads centralized Quality Assurance for digital marketing initiatives, driving automation, innovation, and continuous process improvement. This role provides strategic direction to the QA function, ensuring efficient, high-quality, and compliant delivery across all projects. Key Responsibilities Drive Automation & Innovation: Lead the adoption of QA automation tools, frameworks, and technologies to enhance testing efficiency and accuracy. Process Optimization: Continuously review and refine QA processes to improve speed, quality, and consistency across deliverables. Strategic Leadership: Align QA operations with organizational goals, promoting a culture of excellence, accountability, and innovation. Governance & Efficiency: Establish strong governance models to ensure operational efficiency, compliance, and timely delivery. Stakeholder Management: Build strong partnerships with cross-functional teams to ensure QA standards are embedded early in the project lifecycle. Risk & Quality Management: Proactively identify risks, implement mitigation plans, and maintain high-quality standards across all deliverables. Performance Insights: Present performance metrics and quality insights to leadership for data-driven decision-making. Team Development: Mentor and develop QA managers and team members to enhance capability, ownership, and career growth. Best Practices & Trends: Monitor industry trends, bringing in modern QA practices and emerging technologies to improve outcomes. Customer Focus: Lead initiatives to enhance customer satisfaction through improved quality and reliability. Qualifications Experience: 10+ years of QA experience, including leadership of large, distributed teams. Expertise: Strong background in QA automation, process improvement, and quality governance. Skills: Excellent analytical, communication, and leadership skills with proven ability to drive change and innovation. Preferred: Experience in QA for digital marketing environments, with a focus on automation, innovation, and results in fast-paced settings. Core Competencies QA Automation & Innovation Process Optimization & Continuous Improvement Strategic Planning & Governance Stakeholder Engagement & Communication Leadership & Team Development Quality Metrics & Risk Management Industry & Technology Awareness Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work