Full Description

End User Computing - Senior Quality Engineer

Location: Rosemead, CA

Pay: $53.00 - $63.00/hour

Duration: 18-Month Contract

Schedule: Standard Office Hours (Hybrid - Onsite Tuesday & Wednesday)

Role Overview

The End User Computing (EUC) Senior Quality Engineer is responsible for the design, delivery, and operational excellence of the enterprise end-user technology ecosystem. This includes Windows and macOS laptops/desktops, iPads, iOS mobile devices, and the Microsoft 365 suite (Teams, Outlook, Excel, Word, PowerPoint, OneNote), as well as collaboration platforms such as SharePoint Online, OneDrive, and Exchange Online.

This role partners closely with endpoint management platforms (Intune for Windows, JAMF for macOS/iOS) and core identity and security services including Entra ID, Defender for Endpoint, Conditional Access, and Microsoft Purview.

The Senior Quality Engineer owns end-to-end service quality by embedding monitoring, telemetry, automation, and Digital Experience (DEX) analytics into platform design, operations, and continuous improvement initiatives.

Key Responsibilities

Lead quality engineering strategy for enterprise end-user computing platforms, ensuring reliability, security, performance, and usability. Own end-to-end service quality and performance through proactive monitoring, observability, automation, and DEX analytics. Identify system and service issues, analyze experience and performance trends, and drive corrective actions. Improve platform stability, reduce defect patterns, and enhance user experience across the enterprise. Partner with IT Operations and managed service providers to oversee vendor delivery, service quality, and operational performance. Validate technical designs for standards compliance, operational readiness, and alignment with enterprise architecture. Support lifecycle management of EUC platforms using Agile, DevOps, and CI/CD practices. Ensure seamless deployment and operation of endpoint security and cyber tools across devices.

Required Skills & Qualifications

7-10 years of experience in IT operations, quality engineering, or end-user computing within large enterprise environments.

Deep expertise in end-user technologies including

• Windows, macOS, iOS/iPadOS
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
• Endpoint management platforms (Intune, JAMF)
• Endpoint security tools (Defender for Endpoint)
• Strong understanding of identity and access management, including Entra ID, Conditional Access, and compliance controls.
• Experience analyzing incidents, defects, and quality metrics to drive continuous improvement.