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Accenture Federal Services • Chennai, Tamil Nadu, India
Role & seniority: Quality Engineering Architect (Test Arch), senior/lead level with SME responsibilities
Stack/tools: Cloud-based contact center implementations; automated testing frameworks/tools; data analysis; agile methodologies; integration of cloud solutions with contact center tech
Develop end-to-end testing architectures and provide technical leadership in quality engineering
Collaborate with multiple teams, guide the team, and participate in key architectural/decisional discussions
Monitor, evaluate, and adjust testing strategies to drive continuous quality improvements; facilitate knowledge sharing
Must-have skills: Proficiency in Cloud Contact Center Implementation; strong understanding of cloud solutions and their integration with contact center technologies; experience in automated testing frameworks/tools; ability to analyze complex data; familiarity with agile QA practices
Nice-to-haves: NA
Location & work type: Chennai, India; full-time, office-based
Note: Minimum 7.5 years of Cloud Contact Center Implementation experience; 15 years of full-time education required.
Project Role: Quality Engineering Architect (Test Arch
Project Role Description: Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering.
Must have skills: Cloud Contact Center Implementation
Good to have skills: NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification: 15 years full time education
Summary: As a Quality Engineering Architect, you will develop end-to-end testing architectures using new and innovative testing products and solutions. Your typical day will involve collaborating with various teams to ensure the implementation of effective testing strategies, providing technical leadership, and guiding the team in achieving quality objectives. You will also engage in strategic planning to enhance the quality engineering processes and drive continuous improvement initiatives. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate the effectiveness of testing strategies and make necessary adjustments. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Strong understanding of cloud-based solutions and their integration with contact center technologies. - Experience in developing automated testing frameworks and tools. - Ability to analyze and interpret complex data sets to inform testing strategies. - Familiarity with agile methodologies and their application in quality engineering. Additional Information: - The candidate should have minimum 7.5 years of experience in Cloud Contact Center Implementation. - This position is based at our Chennai office. - A 15 years full time education is required. Show more Show less