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Project Role: Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend integrations Project Role Description - As a Senior Test Engineer, your role will involve validating contact center applications , including agent desktops, dialers, WFM systems, and CRM integrations. You will work closely with cross-functional teams to ensure seamless voice experiences for end users. Roles & Responsibilities: Analyze requirements and create detailed test cases, and scripts for Contact Center applications. Perform end-to-end testing of IVR flows, CTI integrations, SIP/VoIP connectivity, and agent desktop tools. Validate call routing, screen pops, and CTI functionality. Coordinate with DevOps and QA automation teams for CI/CD integration. Report, track, and manage defects Coordinate with cross-functional teams for UAT, defect triage, and production validation Work closely with product and development teams to ensure functional and non-functional requirements are met. Own test documentation and status reporting for QA cycles Mentor junior testers and ensure QA best practices Participate in release readiness and production validations Professional & Technical Skills: 4 to 6 years in software testing with at least 3+ years in Contact Center testing on enterprise contact center environments (like Genesys Cloud CX, Sprinklr, and cloud environments (AWS, Google Cloud)). In-depth understanding of Contact Center operations, call flows, and routing logic Proficient in testing IVR systems, automatic call distribution (ACD), agent workflows, and call transfer scenarios. Experience with API testing, integrations, and end-to-end system testing. Excellent communication and stakeholder interaction skills Ability to mentor junior testers and lead small QA teams Strong documentation, reporting, and analytical skills - Mandatory Skills. 1.Strong experience in Contact Center Testing 2.Test Case Design, Execution, and Defect Management 3.Experience in Agile/Scrum environments 4.Experience with test data setup and environment validation for contact center platforms 5.Familiarity with test case traceability to requirements and defect lifecycle management -Must have skills - Contact Centre testing - Good To Have Skills 1.Good knowledge of Cloud Contact Center platforms (e.g., Amazon Connect, Genesys Cloud, Sprinklr) 2.Automated Testing Tools for Voice (e.g., Cyara, Empirix, Hammer) 3.Familiarity with call recording, screen recording, and workforce management tools 4.Exposure to performance testing for voice and chat channels 5.Experience with compliance testing (e.g., PCI DSS, GDPR) in contact center environments Additional Information: - The candidate should have 4–6 years in software testing with minimum 4 years of experience is required - Bachelor s degree in Computer Science, IT, Engineering, or related field, or equivalent experience. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. 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