Role & seniority: IVR CYRA Test Engineer; 5+ years QA/technical testing experience in voice/contact center domain; senior/experienced level.

Stack/tools: Genesys, IVR, CTI, Softphone, Call Recording, Verint; Cyara (manual/automation), Data Driven, Cruncher/Cruncher Lite, Tags, Cyara campaigns; load testing capabilities.

Top 3 responsibilities

Design, oversee, and execute test strategies, plans, and risk-based testing approaches for contact center/IVR solutions.
Develop and maintain manual and automation test scripts; run Cyara campaigns; perform data-driven testing and reporting.
Conduct regular load testing, generate reports, and validate call routing, CTI, and IVR/softphone functionality.

Must-have skills

5+ years in software quality assurance/testing for voice/contact center tech (Genesys, IVR, CTI, related tools).
Strong hands-on Cyara experience (data-driven testing, Cruncher tools, campaigns).
Experience with test design, test plans, and risk-based testing; ability to create and execute automation scripts.

Nice-to-haves

Experience with Verint, custom softphone applications, IVR validation.
Exposure to test data management, performance/load testing in contact center contexts.
Location & work type: Plano, TX; 100% onsite at client location; Full-time or Contract role.

Full Description

Role: IVR CYRA Test Engineer

Location: Plano, TX (100% Onsite)

Note: Candidates must be available to work onsite at the client location for 5 days a week.

Job type: Full time/Contract

About Smart IT Frame

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Job description

Min 5+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus.
Experience in developing Manual and automation test scripts with CYARA.
Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns.
Load Testing activity in regular intervals and report generation.
Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.

📩 Apply today or share profiles at ajayjoshuva.p@smartitframe.com