Full Description

Onsite in Charlotte Hybrid model - 3 days a week, will also accept Detroit for Hybrid 3 days a week but Charlotte is preferred. Telephony QA | Genesys Cloud IVR - ** Python; **Mobile testing (e.g. Appium); ** IVR systems **Effective communicator, passion for learning new tools/skills, collaborative by nature

Telephony QA | Genesys Cloud IVR

Responsibilities

Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards. Implement the shift-left test strategy as the organization rearchitects our technology platform. Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines. Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle. Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities. Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing. Collaborate with QA Engineers to develop effective strategies and test plans.

Qualifications

• 6+ years of experience in test automation engineering with API based testing.
• Preferred BS/MS in Computer Science, Engineering, or related subject.

Required Experience

Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript

Working knowledge of IVR focused test automation tools such as

• Cyara Velocity

Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches

• Requests (Python)
• Axios (JS/TS)
• Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.

Domain knowledge on IVR (Contact Center) applications such as

• Genesys Cloud – Interactive Voice Response (IVR) system
• Must demonstrate understanding of AI topics in the context of IVR technology
• LLMs
• Classification models
• Voice to text transcription models

Preferred Experience with

• Familiarity with Agile Frameworks and regression testing.
• Working experience in API testing and SQL queries.
• Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.