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Jobs via Dice • New Jersey, United States
Role & seniority: Telephony QA / Senior QA Automation Engineer (6+ years in test automation)
Stack/tools: Python, JavaScript/TypeScript; API testing; IVR/Genesys Cloud IVR; Cyara Velocity; mocks/stubs/virtual services; CI/CD (Git, GitLab, Docker); test management (qTest, Jira)
Implement shift-left testing and ensure quality practices across design, development, and deployment
Develop and execute automated tests across API, UI/IVR, and full stack; integrate into automated CI/CD pipelines
Collaborate with product, QA, and engineering teams; participate in design reviews; document test environments/data management and test strategies
6+ years in test automation with API-based testing
Proficiency in Python or JavaScript/TypeScript
Experience with IVR/Contact Center apps (Genesys Cloud IVR) and Cyara Velocity
API testing, mocks/stubs/virtual services, JSON data handling
Familiarity with QA lifecycle, defect tracking (Jira), and basic SQL
Agile/regression testing experience; QALC familiarity; Cyara Automation
CI/CD tooling knowledge (Git/GitLab/Docker), test management (qTest)
Financial services testing experience; training others on automation; AI/LLM concepts in IVR
Location & work type: Hybrid in Charlotte, NC or Detroit, MI; 1-year contract (coding assignment required)
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apetan Consulting, is seeking the following. Apply via Dice today!
Title: Telephony QA | Genesys Cloud IVR
Location: Hybrid [Charlotte, NC or Detroit, MI]
Duration: 1 Year contract
This requisition requires the candidate to complete a coding assignment.
Top 3 Hard Skills: Python, Mobile testing (e.g. Appium) IVR systems
Telephony QA | Genesys Cloud IVR
Responsibilities
Help create a culture that motivates teams to ensure zero defects into production.
Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
Implement the shift-left test strategy as the organization rearchitects our technology platform.
Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines.
Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.
Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.
Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing.
Collaborate with QA Engineers to develop effective strategies and test plans.
Qualifications
6+ years of experience in test automation engineering with API based testing.
Preferred BS/MS In Computer Science, Engineering, Or Related Subject.
Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript
Cyara Velocity
Requests (Python)
Axios (JS/TS)
Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.
Genesys Cloud Interactive Voice Response (IVR) system
Must demonstrate understanding of AI topics in the context of IVR technology
LLMs
Classification models
Voice to text transcription models
Familiarity with Agile Frameworks and regression testing.
Working experience in API testing and SQL queries.
Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.
qTest
GIT, Git Lab, Docker
Financial services technology/ consumer banking testing experience
Experience in Cyara Automation.
Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
White Box Testing practices.
Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
Must be able to provide hands-on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
Should have good experience with both manual and automated testing, preferably in the IVR space.
Possesses a deep understanding of shift-left test practices and techniques along with the frameworks, and tools that support it.
Strong written and verbal communication skills.
Enthusiastic and energetic with an inherent curiosity to break code.