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Envision Technology Solutions • Canada
Role & seniority: QA Automation Engineer; seniority not specified (assumed mid-level)
Stack/tools: QA automation (API and GUI); Selenium; Karate; Cyara automation testing; IVR testing; cloud contact center familiarity; Genesys Cloud (nice-to-have); CI/CD (Jenkins, GitHub Actions) as nice-to-have
Build, enhance, and maintain automated test frameworks; automate test cases across IVR, voice, and digital channels
Validate customer journeys within the Genesys Cloud platform; identify, document, and track defects to resolution
Collaborate with cross-functional teams across multiple time zones; contribute to release readiness, regression cycles, and test planning
Bilingual English & French (fluent reading/writing)
Strong QA automation experience; hands-on API and GUI automation
Experience with Selenium, Karate, Cyara automation testing
IVR testing experience; support for cloud contact center platforms
Genesys Cloud experience; telecom/CCaaS background
Experience with CI/CD pipelines (Jenkins, GitHub Actions)
Performance/load testing exposure
Location & work type: Canada, Remote (PST); Full-time
QA Automation Engineer (Bilingual ENGLISH & FRENCH) FullTime Canada , Remote(PST) Video
About the Role We are seeking a QA Automation Engineer to support an ongoing Genesys Cloud implementation for the CCaaS program . You will play a key role in automating tests across voice, IVR, and digital channels to ensure a seamless customer experience.
Must-Have Qualifications
Bilingual (English & French): Able to speak, read, and write fluently in both languages Strong experience with QA automation
Nice-to-Have Skills Experience with Genesys Cloud Telecom or CCaaS background CI/CD pipelines (Jenkins, GitHub Actions, etc.) Performance and load testing exposure
What You’ll Do Build, enhance, and maintain automated test frameworks Automate test cases across IVR, voice, and digital channels Validate customer journeys within the Genesys Cloud platform Collaborate with cross-functional teams across multiple time zones Identify, document, and track defects to resolution Contribute to release readiness, regression cycles, and test planning