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Jobs via Dice • Detroit, Michigan, United States
Role & seniority: QA Analyst (Genesys IVR); 6+ years experience in test automation. Direct Client role based in Detroit, MI.
Stack/tools: Python, JavaScript/TypeScript; API testing; IVR tools (Cyara Velocity); Genesys Cloud IVR; AI topics (LLMs, classification, voice-to-text); CI/CD (Git, GitLab, Docker); test management (Jira, qTest); mocking/stubs/virtual services.
Promote zero-defects production by enforcing core quality processes and shift-left testing.
Collaborate across teams to document requirements, test data/environment strategies, and ensure adoption of standards.
Design and execute automated tests across API, UI, and IVR, integrate with CI/CD, and participate in product/design reviews.
6+ years in test automation with API-driven testing.
Proficiency in Python and/or JavaScript/TypeScript.
IVR-focused test automation experience (e.g., Cyara Velocity) and API testing with mocks/stubs/virtual services.
Knowledge of Genesys IVR systems; familiarity with AI topics in IVR (LLMs, voice/text models).
Agile/regression testing experience; SQL for API testing; QALC/defect management (Jira, qTest); CI/CD tooling (GIT, GitLab, Docker).
Cyara automation experience; end-to-end test automation across full stack; white-box testing; ability to train others.
Location & work type: Detroit, MI; Direct Client engagement (on-site or hybrid not explicitly specified).
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Digital Technology Solutions, is seeking the following. Apply via Dice today!
DTS is looking for experienced QA Analyst (Genesys IVR) for a Direct Client position based in Detroit, MI
Effective communicator Passion for learning new tools/skills Collaborative by nature
Python Mobile testing (e.g. Appium) IVR systems
Responsibilities
Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards. Implement the shift-left test strategy as the organization rearchitects our technology platform. Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines. Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle. Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities. Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing. Collaborate with QA Engineers to develop effective strategies and test plans.
Qualifications
6+ years of experience in test automation engineering with API based testing. Preferred BS/MS in Computer Science, Engineering, or related subject.
Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript
DTS Offers Excellent Compensation Package.
Ajay Bharbutta
Team Lead
Digital Technology Solutions