Role & seniority: Telephony QA, senior/lead-level with 6+ years in test automation

Stack/tools: Python, JavaScript/TypeScript; API testing; IVR systems (Genesys Cloud), Cyara Velocity; CI/CD (Git, GitLab, Docker); test management (Jira, qTest); test data/env provisioning; AI/LLMs in IVR context

Top 3 responsibilities

Implement shift-left testing and ensure quality practices across design, development, and deployment
Lead cross-team efforts to define quality requirements, standardize processes, and automate tests across all levels
Participate in product design reviews, document test environments/data management, and develop effective test strategies with QA engineers

Must-have skills

6+ years in test automation with API-based testing
Proficiency in Python or JavaScript/TypeScript
Experience with IVR/Contact Center apps (Genesys Cloud) and IVR-focused automation tools (e.g., Cyara Velocity)
Strong knowledge of API testing, mocks/stubs/virtual services; JSON data traversal
Excellent written/verbal communication and collaborative, proactive mindset

Nice-to-haves

Agile/regression testing experience; SQL querying; QALC and defect management (Jira, qTest)
CI/CD tooling and containerization (GIT, GitLab, Docker)
Cyara automation; full-stack test automation (unit to performance); hands-on training of teammates
Financial services testing background; familiarity with AI topics in IVR (LLMs, classification, voice-to-text)
Loc

Full Description

Telephony QA | Genesys Cloud IVR, Charlotte, NC, US

Telephony QA | Genesys Cloud IVR

Top Skills

Python Mobile testing (e.g. Appium) IVR systems Effective communicator Passion for learning new tools/skills Collaborative by nature

Responsibilities

Help create a culture that motivates teams to ensure zero defects into production. Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards. Implement the shift-left test strategy as the organization rearchitects our technology platform. Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines. Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle. Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities. Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing. Collaborate with QA Engineers to develop effective strategies and test plans.

Qualifications

6+ years of experience in test automation engineering with API based testing. Preferred BS/MS in Computer Science, Engineering, or related subject.

Required Experience

Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript

Working knowledge of IVR focused test automation tools such as: Cyara Velocity

Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches

Requests (Python)
Axios (JS/TS)
Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.

Domain knowledge on IVR (Contact Center) applications such as

Genesys Cloud – Interactive Voice Response (IVR) system
Must demonstrate understanding of AI topics in the context of IVR technology
LLMs
Classification models
Voice to text transcription models
Preferred Experience With

Familiarity with Agile Frameworks and regression testing. Working experience in API testing and SQL queries. Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.

Experience with Test Management Tools: qTest