Full Description

Role: French Tester

Location: Toronto, ON

Job Type: Full Time

Total Experience: 6-8 years

Role Description

• Key Responsibilities Lead end-to-end QA activities for contact center applications across multiple releases and environments. Review business requirements, functional specifications, and design documents to identify test scope and coverage. Develop, maintain, and execute detailed test plans, test cases, and test scripts. Coordinate and manage testing efforts across manual and automation teams. Track defects through their lifecycle, ensuring timely resolution and quality delivery. Collaborate closely with developers, business analysts, and product owners to ensure alignment on quality expectations. Conduct regression, integration, system, and user acceptance testing. Support performance and IVR testing using specialized tools. Mentor and guide junior QA team members and ensure best practices in QA methodology. Required Skills Qualifications Bachelors degree in Computer Science, Engineering, or related field. 7 years of QA experience, including at least 2 years in a lead role. Strong understanding of QA methodologies, SDLC, and STLC. Experience testing contact center applications such as IVR, CTI, CRM integration, call routing, or voicechat channels. Hands-on experience with defect management tools (e.g., JIRA, ALM). Excellent communication and coordination skills, especially in a multi-vendor or distributed environment. Good to Have Experience in BFSI (Banking, Financial Services, Insurance) domain. Exposure to automation testing using Selenium or similar frameworks. Working knowledge of Hammer and Cyara for contact center IVR and telephony testing. Basic scripting knowledge (Python, Java, or JavaScript). Experience with API testing tools (e.g., Postman, ReadyAPI). Understanding of cloud-based contact center solutions (e.g., Genesys, Avaya, Amazon Connect, Cisco). Soft Skills Strong problem-solving and analytical thinking. Ability to lead and influence without formal authority. Detail-oriented with a focus on continuous improvement. Comfo

Required Skill Set

• We are seeking a Software Tester QA Automation Engineer with strong French language proficiency and experience working in banking or other highly regulated environments. The ideal candidate will have hands-on expertise in functional and automation testing, with a strong focus on customer-facing platforms and omnichannel journeys. This role involves validating complex integrations across IVR, telephony, CTI, CRM systems, and digital customer touchpoints, ensuring high quality, regulatory compliance, and seamless customer experience. Key Responsibilities Perform functional, regression, and automation testing in a regulated banking environment Validate French-language software applications, including UI text, prompts, and customer flows Test IVR, telephony, and CTI systems, ensuring accurate call routing, prompts, and integrations Validate CRM integrations and end-to-end customer journeys across Voice Chat Email Digital channels (webmobile) Design, develop, and maintain test automation scripts for UI, API, and backend validations Ensure compliance with banking, security, and regulatory standards Collaborate with business, development, and product teams to clarify requirements and defects Execute UAT support, defect triage, and root cause analysis Produce clear test plans, test cases, and execution reports