Full Description

Role: Test Lead – Automation

Location: Jersey City, NJ/Reston, Virginia Full time Primary Skills - Cyara, IVR Testing Minimum 5+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint. Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus. Experience in developing Manual and automation test scripts with CYARA. Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns. Load Testing activity in regular intervals and report generation. Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.