Full Description

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov . The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human and Community Services Division. The Human and Community Services Division (HCSD) offers assistance to low-income or struggling families and members of the community necessary to help them meet basic needs and work their way out of poverty. The Quality Assurance Specialist position reviews public assistance cases for programs such as the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance Needy Families (TANF), and Healthcare Coverage and identifies eligibility errors or violations; makes necessary adjustments or referrals; and determines training, policy revision or system modifications necessary to improve quality. This position also processes administrative hearing requests to resolve or defend eligibility determinations as appropriate. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity Knowledge of state and federal rules and regulations regarding SNAP, TANF, and Healthcare Coverage programs. Knowledge of public assistance eligibility and/or compliance determination rules and procedures. General knowledge of Administrative Review and Administrative Hearing Process. Knowledge of effective customer service methods and techniques. Ability to communicate effectively and tactfully, explaining regulations and program benefits in a clear and concise manner. Attention to details, time management, and multitasking skills.

Meet minimum qualifications

• Bachelor’s degree in human services, business or related field.
• Two years of experience with eligibility policies and procedures including experience with SNAP, TANF, and health coverage.
• Other combinations of related education / experience may be considered.
• How to Apply
• To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.
• Cover Letter
• Resume
• References
• Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
• Additional Information
• This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.
• The primary location for this position is Missoula. Other locations may be considered where office location space is available. Specific conditions will be provided by the supervisor and must adhere to state and DPHHS policies.