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SpaceX • Bastrop, Texas, United States
Role & seniority: Automation Engineer (Starlink Customer Success); individual contributor, early-career to mid-level with 1+ year relevant experience; SpaceX position.
Stack/tools: Python (3+ years), SQL, ETL concepts, VBA/C#/other automation tools; reporting, alerts, monitoring systems; cross-functional collaboration platforms.
Build and maintain high-quality automation to grow Starlink’s customer base and improve experience.
Create and manage alerts/monitoring; own automation health and key metrics; report findings to leadership.
Collaborate with engineering and business teams; manage stakeholder requests at scale; document solutions and outcomes.
Bachelor’s degree in engineering, mathematics, or a STEM field.
1+ year in engineering, software, data analytics, operations/product management, or related tech/ops role.
3+ years of Python experience.
Master’s degree (Business or STEM).
Expertise in SQL and Python; understanding of database structures, ETL, and query optimization.
Experience with automate tools (VBA, Python, C#); startup/fast-paced environment familiarity.
Strong PM, self-directed prioritization, and ability to explain technical concepts to non-technical audiences; cross-disciplinary relationship-building.
Location & work type: Not specified; extended hours/weekends expected; travel to corporate/customer sites and industry events may be required. ITAR
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. AUTOMATION ENGINEER (STARLINK CUSTOMER SUCCESS) SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 7M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe. As an Operations Engineer, Automation on the Customer Success team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.