Full Description

About UsCIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security. We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange. Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities. CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role

• Reporting to the Group Head of Business Change & Transformation, the role holder will drive the quality assurance efforts within the team to ensure that all products and increments are thoroughly tested and meet high-quality standards before release. This includes strategizing, planning, and coordinating QA activities, defining testing standards, and implementing automation frameworks. The QA Lead will work closely with cross-functional teams to streamline testing processes and support the continuous delivery of high-quality software.
• Key Responsibilities
• Establish guidelines for product testing at various stages of development, including unit, integration, system, and acceptance testing.
• Develop and maintain quality assurance standards, processes, and best practices to ensure consistent product quality.
• Work with the Agile coach and product owner in the creation of a comprehensive test plans and strategies that align with project goals, timelines, and feature requirements.
• Design, development, and execution of test scripts (manual and automated) based on requirements and acceptance criteria.
• Lead and mentor the testing team, fostering a collaborative and high-performing team environment.
• Facilitate communication between the testing team and other stakeholders to align on quality objectives and ensure smooth delivery.
• Collaborate with developers, product managers, and stakeholders to understand project requirements, timelines, and resolve issues.
• Collaborate with Agile coach, Development team and product analyst in outlining test quality metrics, test progress, and areas of improvement to stakeholders and management.
• Drive continuous improvement in the QA process by assessing risks, identifying inefficiencies, and implementing process changes.
• Work with stakeholders to define and implement security testing as part of the QA process where applicable.