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🤖 15+ AI Agents working for you. Find jobs, score and update resumes, cover letter, interview questions, missing keywords, and lots more.
TikTok • Bangkok, Thailand
Role & seniority: Quality Analyst / Quality Assurance (mid-level, 1+ year in search-engine evaluation)
Stack/tools: Proficiency with Office software; experience using internal systems for audits; data analysis and reporting; familiarity with search engines, social media algorithms, SEO; English and Thai languages
Daily operational QA tasks: quality inspections, queue assignment, guideline/process optimization, and escalation handling
Audits, feedback, and data reporting: conduct internal audits, error analysis, monitor evaluator quality scores, and prepare data analyzes/reports for stakeholders
Training and coordination: localize guidelines, design training schedules, deliver trainings to new joiners, and support product/knowledge testing
1 year QA/Quality Assurance experience, specifically in search-engine evaluation
English and Thai working proficiency
Familiarity with search engines, social media algorithms, and SEO
Attention to detail; data-driven trending analysis; strong Excel/Office skills
Local culture and internet usage insight
Experience collaborating with R&D and product teams
Experience in process or guideline localization and go-live coordination
Location & work type: Location not specified; work type not specified (global company with multiple offices)
Responsibilities About the Team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.
Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go live within the targeted timeframe.
Deliver process/product/guideline training to new joiners.
Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.
Qualifications Minimum Qualifications
Completion of Bachelor's degree or above.
Proficiency in English and Thai as working languages.
1 year of experience in Quality Analyst/Quality Assurance, particularly in search engine evaluation.
Familiarity with search engines, social media algorithms, and SEO.
Demonstrated computer proficiency with Office software.
Deep understanding of local culture and internet usage habits.
Attention to detail and ability to use data analysis to identify trends.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Show more Show less