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TikTok • Special capital Region of Jakarta, Java, Indonesia
Role & seniority: Quality Assurance / Data Evaluation Specialist within Trust & Safety (Search Operations); mid-level, part of global evaluation team.
Stack/tools: Data management/officer software; knowledge of AI models and search platforms; collaboration with R&D and Product Management; English and Bahasa Indonesia required.
Quality inspection of evaluated data and daily specialist tasks.
Localize policies, lead policy training, and align updates.
Conduct calibration meetings in the appeal process; analyze cases and suggest improvements to improve accuracy and alignment; provide data quality feedback to cross-functional partners.
1 year of experience in QA, data delivery, or data evaluation.
Experience in AI, search engines, social platforms, or related models.
Proficiency in English and Bahasa Indonesia; familiarity with data management software.
Understanding of AI-related concepts and social media platforms.
Bachelor's degree (preferred); applicable majors (journalism, literature, mathematics, computer science, medicine, law, economics).
Experience working cross-functionally with international teams; understanding of local market culture and internet usage patterns.
Location & work type: Location not specified; global role with international collaboration; full-time position (remote-friendly with potential for on-site or travel as needed).
Responsibilities About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing?
Quality inspection of evaluated data and daily tasks of specialists.
Localize the policies, be responsible for policy training, and align the policy updates.
Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
Work closely with R&D (Research and Development) and PM (Product Manager) in order to provide feedback on data quality.
Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
Parts of this role will require supporting other products within the ByteDance suite. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.
Qualifications
1 year of experience in quality assurance, data delivery process, or data evaluation.
Possesses professional experience in companies related to AI, search engines, social media platforms, or related models.
Fluency in English and Bahasa Indonesia is required. English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
Knowledge of common data management/office software.
Knowledge about AI or related models and familiarity with social media platforms.
The applicant has completed a Bachelor's degree.
Those majoring in journalism, literature, mathematics, computers, medicine, law, and economics are preferred.
Demonstrated experience in cross-functional work and collaborations with international teams is beneficial.
Understanding of the market's culture and familiarity with the Internet usage patterns of the market's users is preferred.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.