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Jobs via Dice • Allen, Texas, United States
Role & seniority: Data Center Automation Engineer; 5–8+ years in infrastructure/operations/automation (data center or large enterprise)
Stack / tools: ServiceNow (Workflows/Flow Designer, Catalog/Request, CMDB, Integrations), Ansible (YAML, roles, inventories, Tower/AWX, Ansible Vault), SharePoint/Power Platform (Power Automate, Graph API), Python and/or PowerShell, Linux/Windows, Networking basics, VMware/Hyper-V, Git, CI/CD concepts
Design, build, and maintain automation across data center environments using ServiceNow, Ansible, and SharePoint automation
Develop ServiceNow integrations (REST/MID servers) and maintain CMDB data quality and data center relationship attributes
Convert manual runbooks into automated, observable, auditable workflows with testing, guardrails, and rollbacks; partner with SMEs to prioritize automation backlogs
ServiceNow: workflows, catalog, change/incident, CMDB, REST/MID integrations
Ansible: strong YAML, roles, inventories, Tower/AWX administration, Ansible Vault; CI/CD integration
SharePoint/Power Platform: Power Automate flows, Graph API/REST basics; document lifecycle automation
Scripting: Python or PowerShell; Linux/Windows fundamentals; AD/LDAP, basic networking, virtualization, storage concepts
Version control (Git), Agile, change management (CAB, RFCs)
ServiceNow certifications (CSA, CIS ITSM/CMDB/ITOM/IntegrationHub)
Red Hat Ansible
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Job Description
Data Center Automation Engineer (ServiceNow / Ansible / SharePoint)
Summary
We’re looking for a hands-on Automation Engineer to design, build, and maintain automation across our data center environment, with a focus on ServiceNow workflow/orchestration, Ansible playbooks/pipelines, and SharePoint automation for documentation, approvals, and knowledge management. The ideal candidate brings strong infrastructure fundamentals (Linux/Windows/networking/storage), IaC mindset, and a track record of translating manual runbooks into reliable, scalable, and auditable automation.
Key Responsibilities
ServiceNow Automation & Integration Design and implement Service Catalog, Workflows, Approvals, Notification rules, and Orchestration/Flows for provisioning, incident, change, and request processes. Build ServiceNow integrations with CMDB, discovery, monitoring, and automation tools (e.g., Ansible Tower/AWX) using REST, webhooks, and MID servers. Maintain CMDB data quality and drive data center CI relationships/attributes alignment with automation. Ansible & Infrastructure as Code Develop, version, and maintain Ansible roles/playbooks for OS builds, patching, configuration drift remediation, middleware/app deployments, and compliance hardening (RHEL/Windows). Operate/analyze Ansible Tower/AWX job templates, inventories, credentials, workflows, RBAC, and notifications; integrate with CI/CD and ServiceNow. Implement idempotent automation with guardrails, testing, and rollbacks; manage secrets (e.g., Ansible Vault). SharePoint Automation & Knowledge Ops Automate document lifecycle (runbooks, SOPs, change records, test evidence) using Power Automate, SharePoint REST/Graph API, and templated sites/lists/libraries. Build approval workflows, metadata tagging, retention, and structured repositories aligned to audit/compliance needs. Create self-service knowledge portals and dashboards for operations teams. Operations & Reliability Convert manual data center tasks (provisioning, patching, backup checks, standard changes) into automated jobs with observability, logging, and alerting. Contribute to runbooks, UAT plans, and post-implementation reviews; drive continuous improvement and SLO/SLA adherence. Partner with SMEs (network, storage, virtualization, backup, security) to prioritize and deliver automation backlogs. Qualifications (Must-Haves)
5–8+ years in infrastructure/operations/automation (data center or large enterprise).
ServiceNow: Workflows/Flow Designer, Catalog/Request, Change/Incident, CMDB, Integrations (REST/MID), basic scripting (JavaScript/Glide).
Ansible: Strong YAML, roles, inventories, Tower/AWX administration, Ansible Vault, CI/CD integration.
SharePoint/Power Platform: Power Automate flows, SharePoint site/list/library automation, Graph API/REST basics.
Scripting: Python and/or PowerShell for glue code, APIs, and data transformations.
Infra foundations: Linux/Windows, AD/LDAP, networking basics (DNS/DHCP/TCP/IP), virtualization (VMware/Hyper‑V), storage concepts. Version control (Git), Agile practices, and change management discipline (CAB, RFCs, test evidence).
Nice-to-Haves
ServiceNow certifications (CSA, CIS – ITSM/Discovery/CMDB/ITOM/IntegrationHub). Red Hat Ansible certification or RHCSA/RHCE. MECM/SCCM, Terraform, Packer, Jenkins/GitHub Actions, Python FastAPI/Flask for internal automations. Exposure to DCIM, backup platforms (NetBackup/Commvault), monitoring (Dynatrace, Splunk, Prometheus), ITIL certification. Security/compliance experience (CIS/STIG hardening, patch windows, RBAC, audit evidence automation).
Tools & Environment
ServiceNow (ITSM/ITOM/CMDB/IntegrationHub) Ansible (CLI & Tower/AWX), Git SharePoint Online, Power Automate (Power Platform) Python/PowerShell, REST/Graph APIs VMware/Hyper‑V, Windows Server, RHEL; common enterprise monitoring/logging tools
Education
Bachelor’s in Computer Science, Information Systems, Engineering, or equivalent experience.