CQA Customer Quality Assurance Admin (m/f/d)
JAEGGI • Fürstenfeldbruck, Bavaria, Germany
Role & seniority: Entry-level / Berufseinstieg in Customer Quality and Complaint Management
Stack/tools: MS Office (Excel), ERP system; strong IT skills; English and German (written and spoken)
Top 3 responsibilities
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Receive and process customer complaints via email/phone; communicate with customers (verbal and written)
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Create and manage documentation: problem reports, spare parts/repair orders, invoices, return slips, credit notes; oversee financial settlement of complaints
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Support ERP-driven processes and related tasks: order creation, invoice verification, returns processing, inventory support; liaison with sales
Must-have skills
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Commercial or engineering training (industrial clerk or bachelor/master equivalent)
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First professional experience in Customer Quality; training in complaint management
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Customer-oriented communication skills; English and German proficiency
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Experience in project management; good IT skills (MS Office, ERP)
Nice-to-haves
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Prior exposure to complaint handling workflows
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Travel capability to construction sites
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Experience working with inventories and cross-functional teams
Location & work type
- Full-time; hybrid work option; travel to construction sites possible; company offers flexible hours and a supportive team environment
Full Description
Your Tasks
The position aims to provide support and prompt processing of quality and complaint-related cases. The focus is on friendly and timely customer service and customer- and company-oriented action.
Focus on customer complaints regarding delays, transport damage, used goods and goodwill
Receiving and processing incoming customer complaints by email and telephone Verbal and written communication with customers Delivery of components Returns processing Approval of cost estimates Invoice verification
Focus on ERP system
Creation of a complete problem report Creation of spare parts or repair orders from a problem report Creation of invoices Creation of return slips and credit notes Financial settlement of complaint processes
Others
Support with inventory Training of trainees in this area Information & communication with the sales department
Your Skills
With this knowledge you will strengthen our team.
Training in commercial or engineering ideally as an industrial clerk or bachelor or master’s degree Commercial / Technical education First professional experience in Customer Quality Training and further education in the field of complaint management Customer oriented strong communication skills desirable Experience in Project Management Good IT skills (MS Office, e.g. Excel, ERP system) Good language skills in English and German, spoken and written
What We Offer
You can look forward to a secure job with an internationally successful company that is at the cutting edge of refrigeration and air conditioning technology.
An open corporate culture and a dynamic and challenging environment Exciting projects with creative freedom, short decision-making paths and team spirit Flexible working hours and the option to work in a hybrid model A dedicated and supportive team that values collaboration Opportunity to travel to the construction site to gather all relevant technical details of the application An attractive remuneration package with capital-forming benefits, Christmas and holiday bonuses, 30 days' holiday and a company pension scheme Corporate benefits with various providers in the car, travel, leisure and sports categories and much more Access to fitness, sports and health facilities and fitness apps through our cooperation partner EGYM Wellpass Company bike leasing via our partner Bikeleasing
Have we sparked your interest?
Then we’d love to receiving your application via our application system. Your data will of course be treated confidentially.
If you have any questions, please contact Kağan Brinkwirth: kagan.brinkwirth@guentner.com
Visit our Kununu profile and leave a review of the recruitment process.
Here you can find a short video about sustainability at Güntner.
Karrierestufe Berufseinstieg Beschäftigungsverhältnis Vollzeit Tätigkeitsbereich Sonstiges Branchen Maschinenbau
