Full Description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Business QA Manager

In this role, you will

• Develop and implement comprehensive QA strategies and frameworks to ensure robust testing across all projects.
• Define and monitor quality metrics and KPIs, aligning testing effectiveness with business objectives.
• Lead, manage, and build a high-performing QA team, fostering a collaborative culture and overseeing hiring, training, and evaluations.
• Coordinate and communicate testing activities, progress, risks, and issues with stakeholders and senior management across multiple portfolios and countries.
• Collaborate with stakeholders to manage testing plans, ensuring milestones and quality standards are consistently met.
• Optimize QA processes by maintaining testing scope, scripts, and strategies, while driving process improvements and best practices.
• Ensure compliance with industry regulations and quality standards, effectively allocating resources and managing budgets for QA activities.
• Support digital transformation initiatives and Wealth & Personal Banking services, delivering market-leading solutions tailored to global and local requirements.

To be successful in this role, you should meet the following requirements

• The job holder will be a Graduate with experience in customer focused organizations, in disciplines such as Digital, Transformation or change management and strong performance management and team development skills
• The job holder will have excellent knowledge of testing process, end to end business process, digital channels and strong customer focus, strong analytical ability and experience, excellent attention to detail and the ability to see things through to completion and the ability to quickly understand customer and operational considerations
• The job holder will have a good understanding of agile and waterfall methodology, frameworks and best practice, have Subject Matter Expertise of channel, including technical, commercial, marketplace and customer considerations.
• The job holder will be innovative with the ability to approach things differently or do different things to deliver goals, have highly developed communication skills, both written and verbal, to explain complex or technical issues, pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors