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Manulife • Quezon City, Metro Manila, Philippines
Role & seniority: Manager, Solution Quality Assurance and Governance reporting to Director, Risk Intelligence and Analytics (GRIT); mid-to-senior management level.
Stack/tools: Power BI and Power Platform (PowerApps, Power Automate); Azure and Databricks; Python/R; dashboards, automation workflows, ETL/data modeling; UI/UX-focused dashboard design; monitoring and performance tooling.
Set performance benchmarks (response time, latency, throughput, scalability) and identify bottlenecks across dashboards, apps, and workflows.
Conduct performance testing, troubleshooting, and collaborate with development teams to implement enhancements; ensure Dev-Sec-Ops compliance.
Ensure reporting/automation components function as intended; perform code/deliverable reviews; analyze performance data to drive optimizations; assist data ingestion and validation tasks.
3–5 years of relevant experience in financial services/tech risk management.
Proficiency in Power BI and Power Platform; strong dashboard design/UI/UX.
Experience with big data tools (Azure, Databricks), Python or R, ETL, data modeling; solid reporting accuracy and attention to detail.
Ability to work under deadlines, strong organizational skills, independent work style, and collaborative relationship-building.
The Manager, Solution Quality Assurance and Governance will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT) function, supporting Global Risk mission and vision. The role will be responsible for delivering a range of functional capabilities, including but not limited to performance optimization, testing of reporting and automated solutions, analytics, and troubleshooting of technical solutions (such as dashboards, apps and automated workflows). This also involves collaborating with development teams to implement enhancements, ensuring seamless user experience, and supporting the development and execution of strategic roadmaps for the function. The incumbent’s role will focus on driving efficiency and reliability in reporting and automated solutions. This involves conducting performance testing, troubleshooting issues, and collaborating with development teams to implement enhancements that ensure optimal functionality and user experience.