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Manulife • Quezon City, Metro Manila, Philippines
Role & seniority: Manager, Solution Quality Assurance and Governance (mid-to-senior, reporting to Director, Risk Intelligence and Analytics)
Stack/tools: Power BI & Power Platform (PowerApps, Power Automate); Azure; Databricks; Python/R; dashboards, apps and automated workflows; monitoring tools; UI/UX-focused dashboard design
Set and monitor performance benchmarks (response time, latency, throughput, load, scalability, stress) and identify bottlenecks in dashboards, apps, and workflows
Conduct performance testing, troubleshoot issues, collaborate with development/infrastructure teams to implement enhancements, and ensure optimal user experience
Ensure reporting/automation components function as intended within the risk, analytics, and AI ecosystem; perform code reviews and contribute to architecture/design sessions
3–5 years in financial services/insurance risk tech; strong data and risk analytics background
Proficiency in Power BI and Power Platform; dashboard design with strong UI/UX focus
Experience with big data tools (Azure, Databricks); Python or R for analytics; ETL concepts; data modeling and databases
Ability to analyze performance data, logs, metrics; excellent attention to detail; capable of working under tight deadlines
Self-starter with collaboration, communication, and stakeholder-management skills
The Manager, Solution Quality Assurance and Governance will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT) function, supporting Global Risk mission and vision. The role will be responsible for delivering a range of functional capabilities, including but not limited to performance optimization, testing of reporting and automated solutions, analytics, and troubleshooting of technical solutions (such as dashboards, apps and automated workflows). This also involves collaborating with development teams to implement enhancements, ensuring seamless user experience, and supporting the development and execution of strategic roadmaps for the function. The incumbent’s role will focus on driving efficiency and reliability in reporting and automated solutions. This involves conducting performance testing, troubleshooting issues, and collaborating with development teams to implement enhancements that ensure optimal functionality and user experience.