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Fortive • Bengaluru, Karnataka, India
Role & seniority: Experience Validation Specialist; 3–5+ years in a product-facing role; reports to Senior Manager, User Experience.
Stack/tools: Google Analytics, Google Tag Manager, usage analytics; New Relic (preferred); Jira; internal data sources; ability to query product analytics data.
Validate use cases, UX reviews across workflows/personas, and early-stage design reviews with product teams.
Develop UAT scenarios, observe/co-facilitate customer UAT, capture findings, and report insights to Product, UX, and Engineering.
Analyze product behavior, detect friction, monitor live production experience post-release, and log issues and opportunities in Jira.
Strong analytical ability to derive insights from usage data and user behavior.
Proficiency with Google Analytics, Google Tag Manager, and data querying; excellent documentation and communication.
Detail-oriented with excellent observation, collaboration across Product/UX/QA, and ability to advocate for end users.
Experience with New Relic or similar performance-monitoring tools.
Background in UX research, product operations, or customer-facing workflows.
Familiarity with accessibility principles and impact on UX.
Location & work type: Not specified; requires cross-time-zone collaboration and ability to work with multiple squads across time zones.
We are looking for a highly detail-oriented Experience Validation Specialist who will ensure our digital products deliver an exceptional user experience. This role goes beyond traditional functional testing—acting as a Product Experience Champion by advocating for seamless, intuitive, and high-quality interactions across our web and mobile applications.
The ideal candidate is not only meticulous in identifying bugs and inconsistencies but also deeply understands user workflows, customer pain points, and business impact. They will collaborate closely with product managers, engineers, UI/UX designers, and customer-facing teams to validate real-world use cases to enhance product adoption. This role is crucial in maintaining the integrity of our product experience, ensuring that every release meets our usability, accessibility, and quality standards before going live.
RESPONSIBILITIES AND DELIVERABLES
Validate use cases internally to ensure they align with design intent, user expectations, and business scenarios
Conduct holistic UX reviews across workflows, personas, and configurations to ensure experience consistency
Collaborate with UX during design reviews, user story reviews, and early-stage ideation
Develop UAT scenarios and co-facilitate or observe customer UAT, capturing findings and user expectations
Conduct smoke tests after QA to confirm user-facing functionality behaves as intended
Review and advise on accessibility implications from the user experience perspective
Analyze product behavior using Google Analytics, New Relic, Google Tag Manager, and other internal data sources
Query usage and adoption data to detect friction, unexpected behaviors, and opportunities for improvement
Document all findings, insights, and experience gaps and log unresolved issues in Jira
Deliver clear, concise summaries and readouts that support Product, UX, and Engineering decision-making
Support post-release validation by assessing the live production experience and monitoring real-world usage
Provide ongoing feedback loops across squads to ensure customer outcomes remain central to delivery
Assist squads by contributing customer insights, observed pain points, and experience risks during feature definition
Track and validate business outcomes associated with key use cases and enhancements
ORGANIZATIONAL ALIGNMENT
Reports to the Senior Manager, User Experience
Works closely with UX Designers, Product Managers, Engineers, and Implementation teams
Willing to work across time zones.
QUALIFICATIONS
SKILLS & WORK TRAITS
Strong analytical skills with the ability to derive insights from usage patterns, quantitative data, and user behavior
Comfortable running and interpreting event tracking, tags, and product data through Google Tag Manager and GA
Detail-oriented with strong observational skills for identifying friction, usability issues, and configuration-dependent behavior
Excellent communication and documentation skills, capable of translating observations into clear, actionable insights
Ability to collaborate effectively with Product, UX, QA, and cross-functional squads
Comfortable navigating ambiguity, asking the right questions, and advocating for the end user
Values-driven, curious, and proactive in identifying experience risks and opportunities
TECHNICAL COMPETENCIES
REQUIRED
Experience with Google Analytics, Google Tag Manager, and usage analytics tools
Ability to query and analyze data from available product analytics sources
Proficiency with Jira and documenting structured findings
Ability to create test scenarios and user-focused validation plans
PREFERRED
Experience with New Relic or similar performance/behavior monitoring tools
Background in UX research, product operations, or customer-facing EHS workflows
Familiarity with accessibility principles and how they impact user experience
EXPERIENCE REQUIRED
3–5+ years in a product-facing role such as UX research, product operations, business analysis, customer success, product support, or similar
Demonstrated experience evaluating software experiences and identifying usability issues
Experience working with analytics tools to investigate user behavior