Full Description

Validate use cases internally to ensure they align with design intent, user expectations, and business scenarios Conduct holistic UX reviews across workflows, personas, and configurations to ensure experience consistency Collaborate with UX during design reviews, user story reviews, and early-stage ideation Develop UAT scenarios and co-facilitate or observe customer UAT, capturing findings and user expectations Conduct smoke tests after QA to confirm user-facing functionality behaves as intended Review and advise on accessibility implications from the user experience perspective Analyze product behavior using Google Analytics, New Relic, Google Tag Manager, and other internal data sources Query usage and adoption data to detect friction, unexpected behaviors, and opportunities for improvement Document all findings, insights, and experience gaps and log unresolved issues in Jira Deliver clear, concise summaries and readouts that support Product, UX, and Engineering decision-making Support post-release validation by assessing the live production experience and monitoring real-world usage Provide ongoing feedback loops across squads to ensure customer outcomes remain central to delivery Assist squads by contributing customer insights, observed pain points, and experience risks during feature definition Track and validate business outcomes associated with key use cases and enhancements ORGANIZATIONAL ALIGNMENT Works closely with UX Designers, Product Managers, Engineers, and Implementation teams Willing to work across time zones. Strong analytical skills with the ability to derive insights from usage patterns, quantitative data, and user behavior Comfortable running and interpreting event tracking, tags, and product data through Google Tag Manager and GA Detail-oriented with strong observational skills for identifying friction, usability issues, and configuration-dependent behavior Excellent communication and documentation skills, capable of translating observations into clear, actionable insights Ability to collaborate effectively with Product, UX, QA, and cross-functional squads Comfortable navigating ambiguity, asking the right questions, and advocating for the end user Values-driven, curious, and proactive in identifying experience risks and opportunities REQUIRED Experience with Google Analytics, Google Tag Manager, and usage analytics tools Ability to query and analyze data from available product analytics sources Proficiency with Jira and documenting structured findings Ability to create test scenarios and user-focused validation plans Experience with New Relic or similar performance/behavior monitoring tools Background in UX research, product operations, or customer-facing EHS workflows Familiarity with accessibility principles and how they impact user experience 3-5+ years in a product-facing role such as UX research, product operations, business analysis, customer success, product support, or similar Demonstrated experience evaluating software experiences and identifying usability issues Experience working with analytics tools to investigate user behavior