Role & seniority: Senior/Lead role focused on Testing Governance and Operational Quality Assurance for Group Operations (GO).

Stack/tools: JIRA, ALM; HP ALM and LoadRunner exposure; Microsoft Office (Word, Excel, PowerPoint); familiarity with testing methodologies (unit, integration, system, UAT).

Top 3 responsibilities

Define, implementing, and maintaining the Testing Strategy and governance framework; ensure templates, processes, and dashboards are reusable across initiatives; enforce compliance with Bank IT, Audit, and Compliance standards.
Oversee testing progress across initiatives (health, timelines, risks); monitor entry/exit criteria and test readiness; provide governance for large/critical projects.
Develop and deliver user training for test scripting, execution, and defect logging; schedule and monitor user testing across 260+ initiatives; drive adoption of reusable test assets and capture lessons learned.

Must-have skills

In-depth knowledge of testing methodologies (unit, integration, system, UAT).
Hands-on experience with test management tools (JIRA, ALM); ability to translate technical needs into business outcomes.
Strong leadership, facilitation, and stakeholder-management skills; ability to multi-task in a fast-paced environment; independent, results-driven.

Nice-to-haves

Exposure to test automation (e.g., HP ALM, LoadRunner) and large-scale program experience in financial services.
Banking/finance testing backgr

Full Description

KEY RESPONSIBILITIES

Governance & Frameworks
Own and maintain the overall Testing Strategy and governance framework for Group Operations (GO).
Define, implement and maintain standard templates, processes, and dashboards for reuse across initiatives.
Oversee test governance, ensuring compliance with Bank IT, Audit, and Compliance standards.
Provide oversight of large/critical projects to ensure quality assurance practices are rigorously followed.
Operational Delivery
Provide oversight on testing progress across initiatives (health, timelines, risks).
Monitor adherence to testing entry/exit criteria without having to directly manage every test.
Track test readiness and completion status across Transformation and BAU.
User Enablement & Scheduling
Develop and deliver training programmes for Ops users (test scripting, execution, defect logging).
Establish a process to capture and monitor user availability for testing across 260+ initiatives.
Where possible, participate in planning of user testing schedules to ensure feasibility and visibility.
Continuous Improvement
Drive adoption of reusable test assets (scenario libraries, test packs).
Capture lessons learned from each cycle and update frameworks accordingly.
Track and report on testing KPIs (e.g., defect leakage, rework rates).
Post-Transformation (BAU)
Continue to govern and support testing for BAU change requests and BU-driven initiatives.
Sustain continuous improvement in testing practices and user capability.

COMPETENCIES/SKILLS REQUIRED

Technical/Functional Skills
Proficiency in Microsoft office tool (i.e MS Words, Excel, Powerpoint)
Strong knowledge of testing methodologies (unit, integration, system, UAT).
Hands-on experience with test management tools (e.g. JIRA, ALM).
Exposure to test automation e.g HP ALM, LoadRunner is a plus.
Prior experience in banking/finance testing preferred.
Non-Technical Skills
Ability to multi-task in a fast paced environment
Ability to work independently and results driven
Excellent leadership, facilitation, and stakeholder management skills.
Ability to translate technical testing needs into business-aligned outcomes.
Proven experience in managing user testing in large-scale programmes (preferably in financial services).
Strong skills in training, coaching, and stakeholder management.
Organised and pragmatic — able to balance standards with operational realities.

Vice President, Ops Transformation Solution Delivery (Test Lead) MY